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Role Overview:
- Customer-facing consulting role focused on delivering end-to-end Zendesk implementations and optimization projects.
- Translate business requirements into scalable workflows, automation, reporting, and service-management solutions.
- Work closely with customer leadership and internal technical teams to maximize Zendesk value.
Requirements:
- 4+ years of experience in Zendesk implementation, SaaS consulting, or customer service technology.
- Strong hands-on knowledge of Zendesk Support, Guide, Explore, Chat/Messaging, and Talk.
- Familiarity with Agile methodologies and integrations like Salesforce or Jira is advantageous.
Benefits:
- Fully remote work model with opportunities to work from anywhere in India.
- Flexible or rotational shifts aligned with US and European time zones.
- Opportunity to work with global enterprise customers on large-scale implementations.
Jobgether
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. It operates as an intermediary, processing applications and sharing shortlists with employers for final hiring decisions.