Customer Support Specialist

Your responsibilities:

• Provide personalized support to Loopio users by troubleshooting issues via email and phone.
• Empower customers by creating help center resources and participating in training sessions.
• Partner with cross-functional teams to deliver value and contribute to customer retention.

Your qualifications:

• 2+ years of experience in a B2B SaaS customer-facing role.
• Strong working knowledge of Salesforce; certification is a bonus.
• Excellent problem-solving and communication skills.

Why you'll love working here:

• You'll receive a MacBook laptop, monthly phone and internet subsidy, and a work-from-home budget.
• You'll have access to a professional mastery allowance for learning and development.
• You'll join a supportive remote-first culture with opportunities for connection and growth.