Customer Success Manager

Accountabilities:

• Act as the primary point of contact for assigned customers, building trusted relationships and understanding their objectives.
• Develop and manage customer success plans, conduct regular touchpoints, and proactively mitigate risks.
• Monitor product adoption, identify underutilized capabilities, and implement initiatives to increase engagement.

Requirements:

• Minimum 3 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Fluency in English with strong communication and stakeholder management skills.
• Proven ability to analyze data, solve problems, and manage multiple priorities effectively.

Benefits:

• Fully remote work opportunity based in India.
• Exposure to customer success, product adoption, service delivery, and commercial expansion.
• Cross-functional collaboration with Product, Engineering, Support, and Sales teams.