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Zendesk Platform Ownership:

  • Manage configuration, governance, and roadmap for all core Zendesk components.
  • Define standards for data quality, integrations, and reporting to improve service delivery.

Automation & AI Enablement:

  • Deliver measurable automation improvements using Zendesk triggers, macros, and AI capabilities.
  • Maintain an automation lifecycle with clear guardrails and performance measurement.

Stakeholder Partnership & Change Management:

  • Gather requirements, design workflows, and lead adoption through training and documentation.
  • Mentor other administrators to improve platform consistency and operational maturity.

Wisconsin Foundation and Alumni Association

The Wisconsin Foundation and Alumni Association (WFAA) is the private fundraising and alumni relations organization for the University of Wisconsin-Madison. They foster a culture that is inspiring, creative, and respectful, offering competitive pay and an outstanding benefits program.

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