Manage and optimize Zendesk implementation and CS tech stack for performance and security.
Collaborate with cross-functional teams to automate workflows and ensure compliance.
Provide technical expertise and support to customer-facing teams.
Mercury is a fintech company that provides banking services for startups and tech companies. They are an equal opportunity employer with a diverse and inclusive culture, though company size is not specified in the posting.
Own and improve customer support platforms including Zendesk and Vitally.
Build automations, integrations, and AI-enabled workflows to reduce manual work.
Partner with cross-functional teams to scope, test, and maintain scalable solutions.
The company operates customer support and success operations, managing platforms like Zendesk and Vitally to improve workflows. It is a globally distributed, remote-first organization that emphasizes autonomy, flexibility, and work-life balance.
You will oversee chat and contact center operations, create training materials and protocols to enable support teams to work independently.
You will improve customer service quality by analyzing support data and coaching staff on best practices.
You will configure and optimize the Amazon Connect platform, managing routing rules, automation, and workflows.
The New Jersey Innovation Authority deploys digital services to solve public interest challenges for New Jersey residents. The team uses data and modern methods, collaborating with stakeholders inside and outside government.
Own operational workflows across service delivery pods, ensuring visibility, follow-through, and accountability.
Drive QBR readiness, client health monitoring, and support project coordination with clear communication.
Improve processes, automate manual tasks, and contribute to scalable pod support models.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, the company has grown through a focus on service and values ownership, execution, growth, intelligence, and camaraderie.
Lead global IT service desk operations ensuring 24/7/365 follow-the-sun support for 7,500 employees across five countries.
Drive AI transformation initiatives, implementing intelligent self-service, automation, and AI copilots to enhance efficiency.
Manage budgets, vendors, and strategic partnerships while fostering a culture of customer service excellence.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. With strong market momentum, they are growing and investing in their team, fostering a culture of innovation and collaboration.