Lead support for CMS's enterprise AI services, keeping high-profile users productive and happy.
Own the support queue, set the standard for response and quality, and mentor support staff.
Maintain SOPs, knowledge base articles, and support UAT and post-deployment testing.
Skyward is a people-centered IT company focused on modernizing government services through innovative technology. They have a collaborative, motivated team with a culture of integrity, compassion, and authenticity.
Lead the design vision and team redefining IT Service Management for the AI era.
Champion a design culture rooted in trust, craft excellence, and extreme ownership.
Mentor and develop a 20+ person design team across Incident, Problem, and Change Management pillars.
ServiceNow provides an AI platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture focused on putting AI to work for people.
Lead and manage the IT Service Desk team to deliver high-quality, employee-focused support.
Drive continual service improvement, including automation and standardization of incidents and requests.
Oversee operational performance, KPIs, and escalation processes to meet business needs.
Turnitin is a global innovator in education integrity solutions, partnering with educators and institutions to promote authentic learning. With over 16,000 institutional customers in 185+ countries, the company fosters a remote-first culture emphasizing purpose and accountability.
Define and execute the global support strategy, overseeing dual-shore US and offshore teams to ensure world-class customer experience and SLA performance.
Drive digital transformation through AI automation, self-service capabilities, and modernized systems to scale support operations.
Foster a culture of technical excellence, talent development, and cross-functional alignment with Product, Engineering, and Revenue teams.
Prove provides phone-centric identity tokenization and passive cryptographic authentication solutions for mobile-first businesses. With over 1,000 enterprise customers and 20 billion annual requests, we foster a fast-paced, collaborative culture of self-starters who thrive on challenging work and teamwork.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Lead and direct daily operations of the customer support organization, designing interfaces and KPIs for superior service.
Drive continuous process improvement to enhance performance metrics like first contact resolution and resolution time.
Manage and optimize the Amazon Connect CRM system, incorporating AI and automation to scale efficiently.
Oxio is the world's first telecom-as-a-service platform, democratizing telecom for brands and enterprises. They are a rapidly growing startup with a diverse team, offering flexible work and a competitive compensation package.
Define and lead the global ITSM strategy, governance model, and continual improvement roadmap.
Own full ITIL-aligned practice governance across Incident, Problem, Change, Request Fulfilment, Service Catalogue, Knowledge, CMDB, Asset, Service Level, and Continual Improvement.
Lead BMC Helix platform governance and establish service quality metrics, KPIs, and executive reporting.
Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries, ensuring product safety and authenticity. With over 63,000 employees across 950 laboratories in 60 countries, it is a global leader in testing and laboratory services, committed to sustainability and diversity.
Own team utilization, capacity planning, and billability, maintaining the resource model and automating routine reporting.
Design and own the delivery operating system, including SOPs, handoffs, onboarding, and AI workflow automation.
Drive AI and automation adoption across operations, identifying manual bottlenecks and deploying systems to eliminate them.
Omniscient is an organic growth agency that builds revenue-focused organic growth systems for B2B software companies. They are a lean, agile, and experimental 30-person bootstrapped, profitable team that thrives on R&D and innovation.
Orchestrate enterprise-wide Agentic AI and AIOps initiatives, tracking milestones and coordinating deployment of multi-agent systems.
Lead operational delivery for observability, self-healing automation, and security remediation across multi-cloud environments.
Establish executive reporting frameworks communicating delivery health, operational improvements, and measurable business value.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through automated matching. We are committed to an open, respectful, and inclusive environment where employees are empowered to contribute and grow.
Lead the strategy and multi-year roadmap for Global People Operations, defining service delivery across all regions.
Set the direction for automation and enablement, establishing an operating model where AI agents handle repeatable work.
Design and implement a tiered service model spanning self-service, shared services, and experts, with clear routing and escalation.
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. Ethos is transforming the life insurance experience with a robust three-sided technology platform, offering instant, accessible products and a seamless online process that requires no medical exams.
Lead end-to-end services delivery from scoping to adoption, ensuring faster time-to-value and predictable deployment.
Build a technically capable services organization that independently delivers repeatable enterprise implementations and AI/agent deployments.
Own services economics, capacity planning, and managed services development to drive revenue and margin.
Resilinc is a supply chain risk management company using agentic AI to help global enterprises predict disruptions and act in real time. They are a fully remote, mission-led team backed by Vista Equity Partners, with a collaborative culture focused on meaningful work.
Own the business systems estate end to end, including NetSuite, Salesforce, and integrations, and set the architecture and roadmap.
Lead the SOC 2 Type II programme, security policy, and identity and access management across multiple countries.
Drive AI adoption across the company, building governance frameworks and automating manual processes.
We are the first end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections. We are a growing company with teams across the UK, US, and Portugal, and we foster a collaborative and innovative culture.
Build a metrics-driven IT organization focused on continual service improvement and internal customer service.
Develop a multi-year IT strategy and roadmap to support a high-growth company.
Collaborate with executive team to identify ways IT can achieve business and financial goals.
Docker builds tools for developers to build, share, and run applications, trusted by over 20 million monthly users. It is a globally distributed, remote-first team with offices in Seattle and Paris, focused on innovation and collaboration.
Design and lead the support program infrastructure for a rapidly scaling AI healthcare platform.
Manage a team of Customer Support Specialists, overseeing technical troubleshooting and escalation to Engineering.
Drive continuous improvement through data analysis, KPI tracking, and knowledge base development.
Knowtex uses ambient AI scribing to reduce healthcare documentation burden, partnering with the VA to support clinicians. It is scaling rapidly from 7,500 to 80,000 users, with a mission-driven culture focused on veteran care and clinician well-being.
Own utilization, capacity planning, workforce planning, and people operations for a professional services organization.
Design and implement AI-powered workflows and automation to eliminate repetitive work and improve decision-making.
Lead a small operations team and partner with senior leadership to build scalable systems and processes.
The partner company is a fast-growing professional services organization that helps clients scale efficiently. It is a lean, profitable, and experimental remote team with a culture of ownership and autonomy.
Lead the entire CX operation across Agent Success, Customer Care, Programs, and Systems, with over 100 employees and 800 partner agents.
Own the customer experience end-to-end, setting standards and scorecards, and bringing AI into operations for better support.
Manage capacity, cost, and the support engine including training, QA, and technology, while being the customer's voice in R&D.
Headway is building a new mental healthcare system that makes therapy affordable by automating insurance admin work. They are a Series D company with over 75,000 providers and 1 million patients served, backed by top investors, and focused on high-impact culture.
Lead and modernize Sectigo's global infrastructure organization with a focus on reliability and operational maturity.
Develop a measurable operating model using SLAs, SLOs, and key metrics to drive improvement.
Drive automation, AI-enabled operations, and closer collaboration with engineering teams.
Sectigo is an innovative provider of certificate lifecycle management (CLM) solutions, helping large brands simplify digital trust. With over 700,000 customers including 65% of the Fortune 500, they emphasize a culture of support, excellence, and teamwork.