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Job Description:
- Define and lead the global ITSM strategy, governance model, and continual improvement roadmap.
- Own full ITIL-aligned practice governance across Service Portfolio, Incident, Problem, Change Enablement, Request Fulfilment, Service Catalogue, Knowledge, CMDB, IT Asset, Service Level, and Continual Improvement.
- Enhance service quality and performance globally while managing BMC Helix platform governance.
Qualifications:
- Minimum Bachelor's degree in Computer Science, Information Systems, or related field; 10+ years of IT leadership experience including ITSM and Service Delivery.
- 5+ years of people leadership experience with global or distributed teams; strong ITIL/ITSM expertise and experience with enterprise ITSM platforms (BMC Helix preferred).
Additional Information:
- Eurofins supports career development and embraces diversity as an Equal Opportunity Employer.
- Committed to carbon neutrality by 2025 through emission reduction and compensation initiatives.
Eurofins Scientific
Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries, ensuring product safety and authenticity. With over 63,000 employees across 950 laboratories in 60 countries, it is a global leader in testing and laboratory services, committed to sustainability and diversity.