Source Job

• Lead and manage the IT Service Desk team to deliver high-quality, employee-focused support.
• Drive continual service improvement, including automation and standardization of incidents and requests.
• Oversee operational performance, KPIs, and escalation processes to meet business needs.

Turnitin is a global innovator in education integrity solutions, partnering with educators and institutions to promote authentic learning. With over 16,000 institutional customers in 185+ countries, the company fosters a remote-first culture emphasizing purpose and accountability.

• Provide hands-on technical leadership for ServiceNow platform design, configuration, and governance.
• Improve and support IT service management workflows and operational processes.
• Oversee integrations, reporting, development standards, and technical debt reduction.

Flexential is a technology company that provides data center and infrastructure services, including cloud, managed services, and colocation. The company values diversity and inclusion, and offers a collaborative culture with a focus on employee well-being.

• Lead the IT Strategic Governance and Delivery Office, overseeing the IT portfolio and aligning projects with business goals.
• Manage and develop a team of six, driving cross-functional collaboration and continuous improvement.
• Utilize project management methodologies like PMBOK, SAFe, and Agile to deliver multiple IT projects on time and within budget.

Cambium Learning Group is an education essentials company providing a portfolio of respected global brands that serve educators and students. It has a remote-first culture and values simplicity, certainty, and now.

• Act as a trusted advisor, leading discovery and solution design for ITSM transformations on Atlassian tools.
• Design scalable ITSM solutions, produce solution documentation, and own solution intent throughout delivery.
• Support pre-sales, mentor consultants, and contribute to internal playbooks and reusable assets.

Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. The company offers a multicultural, international team environment with a focus on growth.

• Lead discovery and solution design workshops to translate customer business challenges into scalable ITSM solutions.
• Design and own solution intent throughout delivery, ensuring alignment with customer needs and measurable outcomes.
• Mentor consultants and contribute to internal assets while staying current with Atlassian ecosystem and ITSM trends.

Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. They foster a supportive and collaborative culture with a flexible remote work policy and opportunities for continuous learning.

• Lead and elevate a helpdesk and sysadmin organization from reactive support to a proactive, process-driven internal service team.
• Establish a reliable, automated, and audit-ready employee onboarding and offboarding program that works flawlessly across departments.
• Drive process design, operational rigor, and security-minded systems thinking while developing a high-performing team.

OpenSesame is a trusted partner for Workforce Reinvention in the age of AI, delivering integrated software, curated content, and expert services. They are a remote-first company with a focus on learning and growth, fostering an inclusive and diverse culture.

• Lead IT governance and risk management, including executive reporting and risk register maintenance.
• Develop KPI and KRI dashboards to translate complex data into actionable insights for senior leadership.
• Oversee ITSM governance, ServiceNow optimization, and vendor risk management.

Our partner is a global organization operating in a sophisticated Governance, Risk & Compliance environment, connecting technology, cybersecurity, privacy, and operational risk. It fosters a collaborative culture with a focus on work-life balance and professional development.

• Lead the design vision and team redefining IT Service Management for the AI era.
• Champion a design culture rooted in trust, craft excellence, and extreme ownership.
• Mentor and develop a 20+ person design team across Incident, Problem, and Change Management pillars.

ServiceNow provides an AI platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture focused on putting AI to work for people.

• Lead and mentor junior support team members and Level 1 Team Leads to strengthen IT service delivery.
• Act as a primary escalation point for complex service issues, driving root-cause analysis and lasting improvements.
• Implement and improve IT Service Management processes to ensure SLAs, KPIs, and user expectations are consistently met.

The company provides technology and services designed to improve connectivity and support communities across the United States. It fosters an inclusive workplace with a commitment to equal opportunity and career development.

• Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
• Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
• Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.

Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.

• Build a metrics-driven IT organization focused on continual service improvement and internal customer service.
• Develop a multi-year IT strategy and roadmap to support a high-growth company.
• Collaborate with executive team to identify ways IT can achieve business and financial goals.

Docker builds tools for developers to build, share, and run applications, trusted by over 20 million monthly users. It is a globally distributed, remote-first team with offices in Seattle and Paris, focused on innovation and collaboration.

• Build high-performing teams and provide leadership, skill development, and mentorship to technical staff.
• Act as an escalation point for critical situations and manage team performance metrics.
• Serve as a subject matter expert during pre-sales activities and manage P&L for the practice area.

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to clients. With over 1,200 employees across the United States, the company embodies the spirit of a startup with the advantage of a scalable business.

• Own and evolve the integrated risk management (IRM) program for Global People, maintaining risk registers and coordinating risk workflows.
• Apply Lean Six Sigma tools to investigate root causes of risk events and design process improvements.
• Partner with stakeholders to streamline evidence collection, audit readiness, and implement automation for risk management.

ServiceNow provides an AI control tower for business reinvention, bringing together AI, data, and workflows. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.

• Act as the primary liaison between Customer Success & Support and BizApps/ePMO to translate business needs into system requirements.
• Own and maintain the capabilities roadmap for Customer Success, Renewals, and Support, prioritizing automation and AI initiatives.
• Drive process improvements through workflow automation, conversational AI, and self-service innovations to enhance efficiency.

KnowBe4 is a cybersecurity company that provides security awareness training and AI-powered defense platforms. It serves over 70,000 organizations globally and fosters a modern, high-tech, and fun work environment.

• Lead internal IT strategy, automation, and AI adoption across a globally distributed organization.
• Manage IT Support and Tooling & Automation teams, setting technical and service standards.
• Oversee identity, security, SaaS platforms, and vendor ecosystem to ensure operational excellence.

Our partner is a technology company with a globally distributed workforce. They emphasize automation, AI adoption, and modern IT practices to drive innovation and efficiency.

• Own the design and delivery of ServiceNow's ITSM and ITOM products in a live production environment, measuring performance and influencing product direction.
• Act as the voice of the customer from inside, partnering with Product Management to evaluate new capabilities and document gaps.
• Drive the solution from discovery through engineering delivery, and measure adoption to iterate on results.

ServiceNow provides an AI platform that automates workflows for businesses, serving 85% of the Fortune 500. It is a large company with a culture focused on AI innovation and empowering employees to focus on meaningful work.

• Execute functional, regression, integration, and user acceptance testing for ServiceNow platform capabilities and enhancements.
• Develop and maintain comprehensive test plans, test cases, test data, and supporting testing documentation.
• Coordinate release readiness activities, perform deployment validation, and prepare release notes for platform updates.

LTS provides IT solutions and support for federal programs, including the Department of Veterans Affairs. The company values innovation, growth, collaboration, and quality, fostering a culture that encourages professional development and teamwork.

• Design and evolve IT architecture for ServiceNow solutions, including workflows and interfaces.
• Lead project teams and collaborate with stakeholders to align technical strategy with business goals.
• Define target architecture for B2B microservices and guide agile teams in architectural runways.

Deutsche Telekom IT Solutions Slovakia provides innovative information and communication technology services. The company is the second largest employer in eastern Slovakia with over 3,900 employees and its Operational Services GmbH arm has nearly 1,300 specialists, focusing on digitalization and modern IT systems.

• Lead the IT SOX program, focusing on ITGC controls remediation and integration to ensure compliance.
• Partner with IT and business teams to design, develop, and test internal controls while identifying process improvements.
• Drive audit readiness, remediate control gaps, and maintain an effective control environment in a fast-paced setting.

HealthEquity empowers healthcare consumers to save and improve lives through HSA solutions and health spending accounts. The company is a growing, public organization with a culture of integrity and collaboration.

• Lead the IT Strategic Governance and Delivery Office, overseeing a portfolio of IT projects aligned with business priorities.
• Manage, coach, and develop a team of six professionals while building strong relationships with executives and stakeholders.
• Apply project management methodologies (PMBOK, SAFe, Agile, Waterfall) and drive continuous improvement using Lean, Six Sigma, and Agile.

Our partner is a technology-focused organization that provides IT solutions and services. It fosters a remote-first, collaborative culture with a focus on results and positive impact.