Lead project teams to deploy solutions on the ServiceNow platform.
Drive collaborative team leading and ensure development efforts are documented and delivered with quality.
Design and define customer solutions utilizing the ServiceNow platform.
AHEAD builds platforms for digital business by weaving together cloud infrastructure, automation, and analytics to help enterprises deliver on digital transformation. They prioritize a culture of belonging and offer a multi-million-dollar lab, encouraging growth through training and certifications.
Design and deploy automation-driven systems that support structured product workflows and eliminate friction.
Eliminate manual work by identifying high-leverage repetitive tasks and designing scalable automation.
Own cross-functional service delivery infrastructure across GTM tools.
Crux is a capital markets platform that transforms how clean energy and manufacturing projects are financed in the U.S. With a team of 120+ experts and backing from top investors, it fosters a high-growth, ownership-driven culture.
Lead and manage complex operational projects from conception to completion, ensuring timely delivery and measurable impact.
Analyze existing business processes, identify inefficiencies, and design and implement solutions for optimization and automation.
Collaborate closely with senior leadership across departments to align operational strategies with business objectives.
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, giving smart, creative, passionate people opportunities to create awesome.
Lead the functional implementation workstream for enterprise SaaS deployments from kickoff to go-live, managing timelines, risks, and cross-functional coordination.
Facilitate discovery and requirements workshops to translate customer business processes into scalable configuration plans including workflows and permissions.
Partner with technical consultants and support training, UAT, and go-live readiness to ensure successful customer outcomes.
Itron provides intelligent infrastructure solutions that help utilities and cities manage energy, water, and city services. With over 5,000 global employees and a publicly traded status (ITRI), the company fosters an inclusive culture and commitment to employee growth.
You will lead the end-to-end transformation of our Customer Service platform, including Zendesk implementation and AI integration.
You will drive discovery, solution design, and workflow optimization across contact channels to improve efficiency.
You will collaborate with cross-functional teams to deliver and measure the impact of new systems and automation initiatives.
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages, helping people travel the world with an inclusive, international team of over 48 nationalities.
Drive continuous improvement and operational excellence across the organization, redesigning workflows and implementing Lean/Six Sigma methodologies.
Develop and execute an automation strategy using tools like UiPath, Power Automate, and AI-enabled solutions to deliver measurable ROI.
Partner with business leaders to identify opportunities, build business cases, and lead automation initiatives from discovery to deployment.
Trulioo is a global leader in digital identity verification, enabling organizations to onboard customers and combat fraud. With over 5 billion identities verified and 700 million business entities, the company fosters a collaborative, people-first culture recognized as a BC Top Employer.
Lead North America delivery operations across project-based engagements and managed services.
Drive client excellence by ensuring high-quality outcomes and consistent customer experience.
Develop and lead multi-level teams, fostering a high-performing, inclusive culture.
Valiantys helps organizations transform work through consulting, enterprise service management, and engineering productivity. They foster a multicultural, inclusive team environment with a focus on growth and balance.
Lead operational transformation for Global Support, driving AI-enabled workflows, analytics, and automation to scale customer operations.
Own support intelligence, escalation governance, and operational readiness, partnering with Product, Engineering, and CX teams.
Build future-state support operating model through telemetry, systems optimization, and cross-functional alignment.
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. As a global leader in critical communications, it fosters a culture focused on protecting people and communities during critical moments.
Developing and executing service readiness plans for new product launches, including training materials, knowledge base updates, and operational procedures.
Collaborating with product development, engineering, and customer success teams to ensure a seamless transition from launch to customer service.
Monitoring key performance indicators and customer feedback post-launch to drive service improvements.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform, leveraging the world's largest security data lake to protect customers from cyberattacks and data loss. The company fosters a high-impact, high-accountability culture focused on customer obsession, collaboration, and ownership.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Lead and transform the support organization by designing scalable processes, playbooks, and operating rhythms.
Develop a high-performing team through coaching, accountability, and continuous improvement.
Drive operational excellence by monitoring metrics, improving customer experience, and leveraging AI for efficiency.
HappyCo builds mobile and cloud solutions for real-time property data, with over 5 million units on its platform. The company fosters a flexible, inclusive, and supportive culture with a focus on community and growth.
Lead and scale GSI partnership strategy across North America for ServiceNow Cyber and Risk.
Manage a team of GSI Partner Managers, driving joint pipeline generation and revenue impact.
Build deep relationships with GSI practice leaders and execute Joint Go-to-Market motions.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company builds an AI-native culture where technology and talent are unstoppable together.
Lead digital transformation and AI-powered support initiatives to optimize case lifecycle and self-service adoption.
Oversee end-to-end process management, Center of Excellence programs, and cross-functional partnerships with Engineering and Product teams.
Drive KCS implementation and analyze case trends to improve knowledge management and reduce resolution times.
Zscaler accelerates digital transformation with an AI-forward enterprise security platform, leveraging the world's largest security data lake to power its Zero Trust Exchange. They foster a culture of execution, customer obsession, and collaboration, with high-performing teams focused on impact and accountability.
Coordinate with stakeholders to gather requirements and translate business needs into technical specifications.
Assist with client demos, working sessions, and workshops while maintaining documentation and knowledge articles.
Contribute to projects addressing future concepts, products, and technologies.
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation, analytics, and software delivery. They prioritize a culture of belonging and are an equal opportunity employer.
Own end-to-end project management for major division initiatives from planning through execution.
Analyze CRM and operational data to identify trends, performance gaps, and build solutions.
Drive cross-functional coordination across all five Success functions and ensure initiatives reach completion.
OpenEd is opening the world to every learner, serving over 100,000 students and growing rapidly. They have a culture-driven environment with an eNPS in the top 0.1% of tech companies.
Lead the development and delivery of CX automation and AI initiatives from scoping to production.
Build and maintain AI agents and automated workflows to improve specialist effectiveness and reduce manual handling.
Own the technical delivery of CX tooling and integrations, ensuring reliability under operational load.
Remote solves modern organizations' biggest challenge of navigating global employment compliantly. It is a fully remote company with a global team working across 6 continents, fostering a culture of innovation and async work.
Lead the vision and strategy for global customer support operations.
Drive data-informed improvements to enhance customer satisfaction and team efficiency.
Partner cross-functionally with Product, Engineering, and Customer Success to champion the customer voice.
Calendly is a scheduling platform that helps millions of people automate their meeting scheduling. We are a growing technology company with a collaborative culture focused on product growth and customer success.
Lead the scaling of BVA operations, translating business priorities into scalable processes and workflows.
Drive operational excellence through performance metrics, quality assurance, and data-driven improvements.
Partner with AI Engineering to automate workflows and improve customer experience.
Prompt Therapy Solutions is a therapy services company that focuses on operational excellence and AI-driven automation. They value a remote/hybrid work environment and offer a supportive culture with potential equity and wellness benefits.
Lead bespoke customer engagements end-to-end, from discovery to solution architecture and configuration of tailored Risk Cloud solutions.
Leverage AI and automation to accelerate delivery, optimize processes, and provide strategic GRC advisory to enterprise customers.
Manage project scope, timelines, and account health while mentoring junior consultants and collaborating cross-functionally.
LogicGate is the leading AI GRC platform for the enterprise, helping governance, risk, and compliance teams manage uncertainty and drive business value. The company is recognized as a top workplace and fosters a culture of ownership, impact, and inclusion, with a commitment to employee growth and community involvement.