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Key Responsibilities:
- Act as the primary point of contact between Customer Success & Support and BizApps/ePMO, ensuring business needs are accurately captured and prioritized.
- Decompose business processes into structured requirements and Jira epics, stories, and tasks for technical teams.
- Own and maintain the capabilities roadmap for Customer Success, Renewals, and Support, aligning priorities with the CCO's objectives.
Qualifications:
- Bachelor's degree or equivalent experience with 5+ years of leadership in cross-functional delivery or business operations.
- Demonstrated experience translating business strategy into executable system requirements and leading workflow automation initiatives.
- Proficiency with Salesforce, Jira, and customer success tooling such as Gainsight or Zendesk.
Why Join KnowBe4?:
- Modern, high-tech, and fun work environment with a focus on innovation.
- Comprehensive benefits including bonuses, tuition reimbursement, and certification support.
- Opportunity to shape the future of customer service automation and AI adoption at a leading cybersecurity company.
KnowBe4
KnowBe4 is a cybersecurity company that provides security awareness training and AI-powered defense platforms. It serves over 70,000 organizations globally and fosters a modern, high-tech, and fun work environment.