Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Lead and develop a team of NOC engineers through coaching, one-on-ones, and performance discussions.
Drive operational excellence by overseeing daily operations, ensuring SLAs, and managing workload distribution.
Act as primary escalation point for critical incidents, coordinating technical resources and communication.
DYOPATH is a managed services provider that operates a Network Operations Center serving multiple clients. The company fosters a collaborative culture focused on accountability, growth, and continuous improvement.
Manage and develop four Technical Team Leaders and one NOC Team Lead through one-on-ones and accountability.
Own service KPIs: response time, resolution time, CSAT, ticket aging, and backlog across Service and NOC.
Serve as escalation point for complex client issues and fix root causes, not individual tickets.
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, HIPAA compliance, and cloud hosting. We are 100+ people focused on one industry, which means we get good at it.
Drive responses to customer cases and ensure proper ticket routing.
Monitor, motivate, and document team performance and adherence to policies.
Serve as primary escalation point for single and multi-customer outages.
Flexential provides data center and cloud solutions with a focus on customer support and infrastructure reliability. The company fosters a culture of diversity and innovation, with a team-oriented environment that values professional growth.
Oversee daily team operations, manage workload distribution, and serve as an escalation point for complex client issues.
Coach team members through monthly 1-on-1 sessions, conduct root cause analysis, and foster accountability.
Maintain service board hygiene, review completed work, and attend weekly leadership meetings.
Intelligent Technical Solutions is an IT services company providing managed support and cybersecurity. They emphasize a culture of core values, leadership behaviors, and a customer-first mindset, with a team-based environment.
Manage team, career development, project prioritization, and performance review.
Drive a culture of automation and reduce manual activities.
Drive initiatives with partner teams to improve infrastructure reliability.
ServiceNow provides an AI platform for business reinvention, used by 85% of the Fortune 500. The company fosters an AI-native culture with a focus on innovation and collaboration.
Manage team performance, career development, and project prioritization while driving a culture of automation.
Drive initiatives with partner teams to improve infrastructure reliability and act as crisis management.
Analyze existing processes to drive continuous improvement and efficiencies.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an intelligent cloud platform. We are building an AI-native culture where technology and talent are unstoppable together, serving over 8,100 customers.
Design and implement secure network architectures and manage operational delivery of managed services.
Lead and mentor technical teams while ensuring SLA compliance and client satisfaction.
Utilize SIEM tools and AIOps to enhance monitoring, threat detection, and automation.
Myriad360 is a managed services provider focused on networking and security solutions. They are a recognized best place to work with a culture centered on collaboration, ownership, and continuous improvement.
Maintain and administer customer networks, systems, and infrastructure for reliability and security.
Monitor network performance, identify issues, and implement improvements.
Provide technical support and troubleshooting, including onsite assistance when needed.
The client is a technology services organization focused on delivering reliable, secure, and responsive IT support to its customers. The team works across network infrastructure, systems, security, and cloud technologies, with a strong emphasis on maintaining high-performing customer environments.
Lead the operational health and scalable execution of the Community Connect program across Axon's U.S. customer base and growing international footprint.
Establish operating discipline for Program Coordinators to deliver consistent agency outcomes, including visibility into program performance, work-order health, and customer-impacting risks.
Serve as a program-level escalation resource, coordinating with cross-functional teams to remove blockers and drive resolution.
We are Axon, on a mission to Protect Life with our ecosystem of devices and cloud software for public safety. Our fast-paced, challenging culture is built on candor, care, and diverse perspectives, and we are committed to building teams that reflect the communities we serve.
Lead the strategy, execution, and continuous improvement of systems and processes for end-to-end network service delivery.
Oversee technology capabilities that translate network infrastructure into customer-facing services with a focus on automation and operational excellence.
Drive cross-functional collaboration to ensure seamless order-to-service delivery and proactive monitoring.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 1 million connections and 50+ years of experience, they foster a culture of innovation and excellence.
Plan, design, and execute end-to-end deployment projects for cloud call-handling solutions.
Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
Be a trusted advisor to customers, providing ongoing support during and after implementation.
Axon is a public safety technology company that develops devices and cloud software to protect life. The culture is fast-paced, challenging, and meaningful, with a focus on candor, care, and diversity.
Own escalated Tier 2 technical cases across networking, firewall configuration, and hardware troubleshooting.
Partner on the rollout and optimization of Zendesk AI Co-Pilot and support automation tooling.
Build and maintain internal troubleshooting guides, Help Center content, and coach Tier 1 team members.
Rockbot is an omnichannel media platform that provides integrated solutions for music, TV, digital signage, and advertising. Backed by investors including Google and Universal Music Group, the company serves businesses from local shops to national brands.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Work as part of a core team to support product and services engagements from contract to delivery.
Manage client relationships, lead complex problem-solving, and author Statements of Work.
Responsible for opportunity generation, business development, and managing junior team members.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services. They employ more than 1,200 people across the United States and foster a culture that embodies the spirit of a startup with the advantage of a scalable business.
Build strong customer relationships and become their trusted advisor on leveraging their investment.
Take full ownership of accounts by providing leadership and ensuring customer's best interest takes priority.
Proactively monitor customer environments to prevent major issues and assist support teams.
Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats using a prevention-first approach. Recognized by TIME, Newsweek, and Forbes, they foster a culture of ownership and innovation.
Manage a team of 6-8 cross-functional Specialist Solutions Engineers.
Present AHEAD’s value proposition to customers and strategic partners.
Collaborate with VP, Managed Services Sales and Client Directors on sales plays.
AHEAD builds platforms for digital business, helping enterprises with cloud infrastructure, automation, and software delivery. The company prioritizes a culture of belonging and is an equal opportunity employer.
Lead IT infrastructure projects from initial technical discovery through successful completion.
Perform hands-on project engineering including Windows Server, Microsoft 365, and network deployments.
Manage multiple projects and coordinate with clients and vendors.
An established managed IT services company serving small and midsized businesses for over 25 years. The company emphasizes autonomy, work-life balance, and long-term employee retention with low turnover.
Own end-to-end infrastructure deployment programs for new capacity and site expansions, including hardware dependencies and commissioning gate frameworks.
Deliver crisp, data-driven executive updates and govern cross-organizational dependencies without escalation.
Coach junior TPMs and drive AI tool integration to improve program tracking and risk detection.
Evergrid builds frontier-level AI infrastructure for the fourth industrial revolution, designing, deploying, and operating large-scale AI systems. With over 1GW of capacity in active development and a 24/7 engineering team, they foster a culture of high conviction and high trust.
Serve as the primary client contact, building trusted relationships and aligning delivery with business objectives.
Lead multiple infrastructure, migration, and integration initiatives across cloud, network, and enterprise environments.
Drive end-to-end project delivery using SDLC and Agile methodologies, managing risks and stakeholders.
Signers National is a leading insurance platform providing brokerage and underwriting services to organizations of all sizes. It is a socially conscious organization with a culture of relentless grit and continuous improvement.