Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
Manage high-velocity ticket queue with focus on fast response and resolution times.
Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.
Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.
Provide second line consultation to independently debug complex security and network problems.
Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues.
Document incident resolutions and develop training programs for advanced troubleshooting and case management.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that secures users, devices, and applications from cyberattacks and data loss. They foster a culture of impact, innovation, and collaboration, with a focus on customer obsession and high-quality execution.
Provide 24x7x365 network support, including incident response, break/fix troubleshooting, and configuration changes for customer environments.
Troubleshoot Cisco and Fortinet firewalls, switches, routers, VPNs, and wireless infrastructure in a managed services setting.
Collaborate with external vendors and telecom providers to resolve hardware, circuit, and connectivity issues while following ITIL processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a tech-enabled recruitment service, processing applications and shortlisting top candidates for partner employers.
Support the deployment, configuration, and maintenance of InfiniBand and Ethernet network infrastructure.
Assist in troubleshooting network issues, including connectivity, latency, and performance degradation.
Collaborate with compute and storage teams to support HPC and AI workloads.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI and data-intensive applications. They serve many of the world’s leading enterprises and are committed to open standards and freedom from lock-in.
Maintain and administer customer networks, systems, and infrastructure for reliability and security.
Monitor network performance, identify issues, and implement improvements.
Provide technical support and troubleshooting, including onsite assistance when needed.
The client is a technology services organization focused on delivering reliable, secure, and responsive IT support to its customers. The team works across network infrastructure, systems, security, and cloud technologies, with a strong emphasis on maintaining high-performing customer environments.
Design, implement, and support enterprise LAN, WAN, WLAN, SD-WAN, and cloud networking solutions.
Provide Tier 2/3 support for complex network incidents and outages, ensuring network availability and performance.
Lead technical aspects of network projects, mentor junior engineers, and collaborate with cybersecurity teams.
Sutherland is a global provider of business process and technology management services, serving clients across various industries. With over 60,000 employees worldwide, we foster a culture of innovation, collaboration, and continuous improvement.
Act as escalation point for complex technical issues, performing root-cause troubleshooting and systems administration.
Mentor Tier 1 staff, standardize diagnostic processes, and build knowledge base articles.
Administer identity and access systems, manage endpoints, and support IT projects.
OneImaging is a healthcare technology company that provides a concierge approach to radiology services, reducing imaging costs by 60-80% through a network of over 5,000 vetted providers across 48 states. The company has approximately 300 employees and a culture focused on improving patient access and affordability.
Execute day-to-day network operations including moves, adds, changes, deployments, migrations, maintenance, and upgrades in enterprise and data center environments.
Troubleshoot complex Layer 2/Layer 3 network issues and support planned changes, cutovers, and post-change validation.
Maintain accurate technical documentation and collaborate remotely with engineering teams to ensure reliable operation of critical network services.
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, that helps organizations turn complex challenges into meaningful outcomes across AI, cloud, data, product development, and emerging technology. Their culture is built by people who care deeply about doing exceptional work, set high standards, take ownership, and continually challenge themselves to be better.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Lead and develop a high-performing networking engineering team focused on architecture, solution design, and modernization.
Architect and deliver solutions across routing, switching, cloud, and security, driving automation and infrastructure as code.
Own the technical roadmap and partner with cross-functional teams to improve availability, security, and employee experience.
Oportun is a mission-driven financial services company that provides responsible and affordable credit and financial tools to help members build a better financial future. The company has provided over $21.3 billion in loans and fosters a diverse, equitable, and inclusive culture.
Provide advanced networking and systems integration expertise to address complex technical challenges.
Apply sound judgment to evaluate technical information, develop creative solutions, and recommend approaches.
Collaborate with senior stakeholders and technical/non-technical audiences while working independently in a remote environment.
This partner company focuses on complex technology initiatives in networking and systems integration. It fosters a global, collaborative environment emphasizing technical excellence, innovation, and inclusion.
Lead and develop a team of NOC engineers through coaching, one-on-ones, and performance discussions.
Drive operational excellence by overseeing daily operations, ensuring SLAs, and managing workload distribution.
Act as primary escalation point for critical incidents, coordinating technical resources and communication.
DYOPATH is a managed services provider that operates a Network Operations Center serving multiple clients. The company fosters a collaborative culture focused on accountability, growth, and continuous improvement.
Build strong customer relationships and become their trusted advisor on leveraging their investment.
Take full ownership of accounts by providing leadership and ensuring customer's best interest takes priority.
Proactively monitor customer environments to prevent major issues and assist support teams.
Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats using a prevention-first approach. Recognized by TIME, Newsweek, and Forbes, they foster a culture of ownership and innovation.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Lead the Network Operations team through infrastructure modernization and cloud-native transition.
Drive automation using Terraform and infrastructure-as-code to reduce manual operations.
Maintain 99.999% uptime and manage corporate network infrastructure including Cisco Meraki.
Marqeta is a card issuing platform that enables companies to issue cards and manage payment operations in real time. They are a publicly-traded company powering well-known brands in the new economy, with a culture focused on customer success, innovation, and teamwork.
Analyze customer requirements and promote the highest value application of ExtraHop.
Secure contract renewals and identify growth opportunities.
Engage end-users to provide targeted assistance and enablement.
ExtraHop provides network detection and response (NDR) solutions to help organizations detect and respond to cyber threats. The company values integrity, innovation, and teamwork, and has been recognized as a leader by major analyst firms.
Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
Install, configure, and maintain IT systems, including hardware, software, and network equipment.
Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.
The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
Provide advanced technical support to enterprise customers, troubleshooting complex software, server, and network issues.
Manage support cases from diagnosis through resolution, including remote troubleshooting and escalation.
Create and maintain knowledge base articles and technical documentation, while participating in a 24/7 on-call rotation.
Sutherland provides advanced technical support for a leading cybersecurity client focused on protecting sensitive digital data. The company seeks dedicated professionals to work remotely, offering a collaborative and supportive culture.