Lead technical shift operations, serving as senior escalation point for incidents and mentoring junior NOC staff.
Serve as Incident Commander for medium to high-severity incidents, owning end-to-end lifecycle and driving root cause analysis.
Monitor and troubleshoot physical infrastructure, networking, and automation tools to ensure uptime of critical data center systems.
Armada is a hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. With nearly $500 million in funding and backed by top investors, the company fosters a culture of ownership, autonomy, and impact.
Oversee daily team operations, manage workload distribution, and serve as an escalation point for complex client issues.
Coach team members through monthly 1-on-1 sessions, conduct root cause analysis, and foster accountability.
Maintain service board hygiene, review completed work, and attend weekly leadership meetings.
Intelligent Technical Solutions is an IT services company providing managed support and cybersecurity. They emphasize a culture of core values, leadership behaviors, and a customer-first mindset, with a team-based environment.
Lead the strategy, execution, and continuous improvement of systems and processes for end-to-end network service delivery.
Oversee technology capabilities that translate network infrastructure into customer-facing services with a focus on automation and operational excellence.
Drive cross-functional collaboration to ensure seamless order-to-service delivery and proactive monitoring.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 1 million connections and 50+ years of experience, they foster a culture of innovation and excellence.
Lead initiatives to standardize workflows, operating procedures, and best practices across Network Operations.
Evaluate operational challenges, identify root causes, and recommend scalable process improvements.
Develop executive-level presentations, status reports, and communication materials to support strategic initiatives.
This organization specializes in security and IT network operations. It fosters a remote-first culture and emphasizes operational excellence across teams.
Lead daily operations and align execution with broader business goals.
Manage agent attendance, quality, and performance with coaching and follow-up.
Oversee onboarding, compliance, and monthly invoicing while driving workforce growth.
This role is with a partner company that operates a remote, distributed workforce providing outsourced services. The company is scaling to 100 active agents and values hands-on leadership, accountability, and quality.
Manage and develop four Technical Team Leaders and one NOC Team Lead through one-on-ones and accountability.
Own service KPIs: response time, resolution time, CSAT, ticket aging, and backlog across Service and NOC.
Serve as escalation point for complex client issues and fix root causes, not individual tickets.
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, HIPAA compliance, and cloud hosting. We are 100+ people focused on one industry, which means we get good at it.
Lead the Network Operations team through infrastructure modernization and cloud-native transition.
Drive automation using Terraform and infrastructure-as-code to reduce manual operations.
Maintain 99.999% uptime and manage corporate network infrastructure including Cisco Meraki.
Marqeta is a card issuing platform that enables companies to issue cards and manage payment operations in real time. They are a publicly-traded company powering well-known brands in the new economy, with a culture focused on customer success, innovation, and teamwork.
Monitor system-generated alerts and respond to support requests via phone, email, and ticketing systems.
Triage infrastructure, endpoint, network, and security alerts while troubleshooting first-level technical issues.
Collaborate with Tier 2 and Tier 3 technicians and maintain accurate ticket documentation for escalations.
Our partner is a technology-focused organization that delivers managed IT and network operations services. They foster a collaborative remote culture and support career growth through continuous learning and certification reimbursement.
Lead and motivate a team of customer service agents in a remote contact center.
Oversee daily operations to exceed service levels and customer satisfaction targets.
Collaborate with departments to improve processes and train staff.
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Lead shift operations in a 24/7/365 support environment to maintain service levels and customer experience.
Provide real-time coaching and direction to a small team of agents, ensuring performance commitments are met.
Partner with managers to drive engagement, identify performance trends, and support continuous improvement.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With over 400 employees and 30,000 customers, the company has a collaborative culture focused on innovation and cutting-edge product development.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Lead and develop a high-performing networking engineering team focused on architecture, solution design, and modernization.
Architect and deliver solutions across routing, switching, cloud, and security, driving automation and infrastructure as code.
Own the technical roadmap and partner with cross-functional teams to improve availability, security, and employee experience.
Oportun is a mission-driven financial services company that provides responsible and affordable credit and financial tools to help members build a better financial future. The company has provided over $21.3 billion in loans and fosters a diverse, equitable, and inclusive culture.
Lead and mentor a team of technical account managers to drive customer success and product adoption.
Establish relationships with senior stakeholders and act as escalation point between customers and internal teams.
Work with engineering and product management to guide platform development and improve scalability.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure from cyber threats. The company is a remote-first, mission-driven team with a culture of authenticity, transparency, and trust.
Lead, mentor, and grow a team of SRE/DevOps engineers while partnering with engineering leadership to assess team needs and develop talent.
Oversee the incident management process end to end, including on-call rotations, escalation paths, incident command, postmortems, and root cause analysis.
Define and drive SRE principles like SLIs, SLOs, error budgets, capacity planning, and observability standards, championing a culture of reliability and operational excellence.
Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services, enabling community financial institutions to digitally engage in a secure and compliant way through a world-class digital communications platform. Their platform integrates Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology, bolstered by AI and contact center capabilities, and they value integrity, transparency, and ownership.
Lead and scale the corporate network engineering, SRE, and IT infrastructure teams to ensure reliability and performance.
Develop the multi-year network architecture and roadmap, including MDF standards and cloud/data center interconnectivity.
Drive strategic partnerships across business lines to align network transformation with evolving company needs.
SoFi Tech Solutions is a financial technology company that provides innovative software and payment solutions powering some of the world's largest fintechs. Employees describe the culture as welcoming and collaborative, with opportunities to make an impact and excel in their careers.
Lead cyber incident command during high-pressure events, providing clear updates to senior leaders.
Mature incident management with playbooks, tabletop exercises, and post-incident reviews.
Oversee business continuity planning, impact assessments, and readiness across critical operations.
Pax8 is the global AI and cloud Marketplace for small and medium-sized businesses, connecting service providers with technology solutions. With over 47,000 IT partners and 800,000 SMBs, the company values curiosity, collaboration, and a culture that is personal and driven by passion.
Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette for highest customer satisfaction.
Collaborate with managers from other departments to discuss issues and process improvements.
We are building an open, safe and sustainable marketplace for gamers. Our marketplace supports close to 20m+ active users and is growing fast, with a culture of trust and safety.
Leads the day-to-day operation of the Philippines-based Order Management team, ensuring disciplined execution and high-quality order processing.
Manages team performance through KPIs, SLAs, and quality measures, driving continuous improvement and operational excellence.
Builds strong cross-functional relationships with Sales, Billing, Revenue, and Finance teams to resolve queries and support commercial partnership.
Turnitin is a recognized innovator in global education, developing learning integrity solutions that support critical thinking. With over 25 years of experience, the company serves over 16,000 institutions in more than 185 countries, fostering a remote-first culture and a diverse community of colleagues worldwide.
Coordinate incident and change management processes to maintain operational stability.
Monitor operational issues and maintain accurate records and documentation.
Collaborate with technical teams and stakeholders to ensure service continuity.
This role is listed on behalf of a partner company that manages all applications and next steps. The partner company is looking for an Operation Support Analyst and offers a contract position with exposure to enterprise-level IT operations. They value collaboration and provide a dynamic environment for team members to grow their IT service management skills.