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Key Responsibilities:
- Support major incident management and change management processes.
- Coordinate incident resolution activities, tracking progress and ensuring timely communication.
- Prepare reports and operational summaries to support team meetings.
Qualifications:
- 2+ years of experience in IT operations or technical support.
- Knowledge of ITIL frameworks and service management practices.
- Strong organizational and communication skills.
What We Offer:
- Competitive hourly compensation and comprehensive benefits.
- Remote work flexibility with preference near Boulder, CO.
- Opportunity to gain experience in IT operations and service delivery.
Jobgether
This role is listed on behalf of a partner company that manages all applications and next steps. The partner company is looking for an Operation Support Analyst and offers a contract position with exposure to enterprise-level IT operations. They value collaboration and provide a dynamic environment for team members to grow their IT service management skills.