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Job Summary:
- Maintain tools, templates, and communication channels for support operations.
- Create training videos, SOPs, and support form content.
- Manage outage alerts and status page updates.
Primary Responsibilities:
- Own and maintain the full communications template library.
- Create self-help training videos and configure support tool flows.
- Partner with Technology to send internal outage alerts and manage Teams alert channel.
Job Qualifications:
- 3+ years in customer support or support operations.
- Experience with incident communications and support platforms like Zendesk.
- Strong written communication skills and attention to detail.
ComPsych
ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. For over 40 years, the company has served more than 75,000 customers worldwide, touching over 160 million lives across 200 countries, and is trusted by 40% of the Fortune 500.