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About Darkhorse Tech:
- Managed IT services provider for dental, supporting 1,500+ practices.
- 100+ people focused on one industry, building real relationships.
What You'll Do:
- Manage and develop five team leaders, owning service KPIs across Service and NOC.
- Fix root causes of escalations and enforce consistent service processes.
What We're Looking For:
- Real experience managing managers and moving service KPIs at an MSP.
- Comfort with NOC functions and multi-location account delivery.
Darkhorse Tech
Darkhorse Tech is a managed IT services provider built for dental, supporting 1,500+ practices with IT support, cybersecurity, HIPAA compliance, and cloud hosting. We are 100+ people focused on one industry, which means we get good at it.