Similar Jobs
See allIT Support Specialist
Runway
EMEA
IT Support
MacOS
Google Workspace
IT Support Engineer L2
Fundraise Up
Turkey
Incident Response
SaaS Administration
IT Specialist
Array
US
IT Support
MacOS
Windows
IT Support Specialist
Nadia Care
US
Microsoft Intune
Google Workspace
Identity And Access Management
IT Specialist / Helpdesk Technician
Connection
US
Windows
MacOS
Office 365
About the Role:
- OneImaging is building out its internal IT helpdesk to support a growing organization of approximately 300 employees.
- The Tier 2 IT Support Operations Specialist serves as the escalation point for complex technical issues.
Key Responsibilities:
- Own escalated tickets, perform root-cause analysis, and administer identity and access systems.
- Configure and deploy endpoints, mentor Tier 1 staff, and build knowledge base articles.
- Coordinate with vendors, contribute to reporting, and support IT projects.
Required Qualifications:
- 3+ years IT support experience with Tier 2 troubleshooting, Windows/macOS, networking fundamentals.
- Hands-on experience with Google Workspace, MDM, ticketing systems, and strong documentation habits.
- Associate's degree or equivalent experience, excellent problem-solving and communication skills.
OneImaging
OneImaging is a healthcare technology company that provides a concierge approach to radiology services, reducing imaging costs by 60-80% through a network of over 5,000 vetted providers across 48 states. The company has approximately 300 employees and a culture focused on improving patient access and affordability.