Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
Manage high-velocity ticket queue with focus on fast response and resolution times.
Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.
Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.
Provide operational support, configuration, and health monitoring for ZIA, ZPA, ZDX, AI Security, and Cloud Security platforms.
Configure and maintain zero trust policies, including access control and SSL/TLS inspection.
Support DLP policy tuning, alert triage, and incident response while automating workflows.
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are a global cybersecurity company with a culture focused on execution, collaboration, and ownership, leveraging AI to stay ahead of evolving threats.
Create and deliver technical product presentations to prospective customers.
Gather customer technical requirements to ensure proposed solutions meet customer goals and needs.
Lead product evaluations and custom product configurations.
Zscaler accelerates digital transformation by providing cloud-native security solutions through its Zero Trust Exchange platform. The company is a global, AI-forward enterprise with a culture focused on execution, customer obsession, collaboration, and accountability.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Create and deliver technical product presentations to prospective customers, promoting Zscaler's value proposition.
Gather customer technical requirements to ensure proposed solutions meet their goals and needs.
Lead product evaluations and Proof of Value from start to finish as the technical expert.
Zscaler accelerates digital transformation via its cloud-native Zero Trust Exchange platform, protecting customers from cyberattacks. The company fosters a culture focused on impact, transparency, and high accountability.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Interact with top-tier customers to identify and resolve technical issues with professionalism and efficiency.
Take end-to-end ownership of support cases, including troubleshooting, root cause analysis, and solution delivery.
Collaborate cross-functionally with Engineering, SREs, and Product teams to ensure seamless customer experiences.
Ping Identity provides an intelligent cloud identity platform that secures digital experiences for users without compromise. They serve over half of the Fortune 100, with headquarters in Denver and offices globally, fostering a culture that celebrates individuality and digital freedom.
Oversee the technical sales process, translating enterprise requirements into Zero Trust architectures.
Lead Proof of Value engagements from start to finish, proving platform efficacy.
Cultivate technical champions and earn trusted advisor status by providing thoughtful counsel.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that protects customers from cyberattacks and data loss. The company fosters a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
Design, implement, and support enterprise LAN, WAN, WLAN, SD-WAN, and cloud networking solutions.
Provide Tier 2/3 support for complex network incidents and outages, ensuring network availability and performance.
Lead technical aspects of network projects, mentor junior engineers, and collaborate with cybersecurity teams.
Sutherland is a global provider of business process and technology management services, serving clients across various industries. With over 60,000 employees worldwide, we foster a culture of innovation, collaboration, and continuous improvement.
Provide 24x7x365 network support, including incident response, break/fix troubleshooting, and configuration changes for customer environments.
Troubleshoot Cisco and Fortinet firewalls, switches, routers, VPNs, and wireless infrastructure in a managed services setting.
Collaborate with external vendors and telecom providers to resolve hardware, circuit, and connectivity issues while following ITIL processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a tech-enabled recruitment service, processing applications and shortlisting top candidates for partner employers.
Create and deliver technical product presentations to prospective customers.
Gather customer technical requirements to ensure proposed solutions meet their goals.
Lead product evaluations and design test plans for successful outcomes.
Zscaler accelerates digital transformation for cybersecurity through its cloud-native Zero Trust Exchange platform. They emphasize impact over activity and build high-performing teams focused on customer obsession and collaboration.
Investigate and resolve customer technical issues across cloud security posture management, vulnerability scanning, threat detection, and container/Kubernetes security.
Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms.
Design and implement automation leveraging AI agents and tooling to improve triage accuracy and resolution efficiency.
Wiz is a cloud security platform that enables teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. As one of the fastest-growing startups, powered by Google, the company is trusted by over 65% of the Fortune 100 and scans over 230 billion files daily.
Act as the initial escalation point for complex incidents and requests across Microsoft 365, Windows, macOS, and Linux.
Troubleshoot cloud and on-premises infrastructure, networking, firewalls, and security, ensuring timely resolution within SLAs.
Maintain accurate documentation in Autotask PSA, contribute to knowledge articles, and support team improvement initiatives.
A growing Australian managed services and technology organisation supporting small to medium businesses, government, and non-profits. They emphasise security, documentation, and dependable service, with a culture of teamwork and continuous improvement.
Provide technical thought leadership and advice to enterprise customers on transforming their digital experience.
Own the end-to-end technical sale process, delivering high-impact pitches, demos, and whiteboard presentations.
Identify and qualify technical opportunities while building trusted advisor relationships with key stakeholders.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that securely connects users, devices, and applications. They foster a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale.
Offer technical support and conduct QBRs to review usage, success metrics, and future goals, identifying opportunities for deeper engagement.
Build strong relationships with customers, acting as a trusted advisor, and serve as the voice of the customer internally to relay feedback.
Tailscale builds software that makes it easy to securely interconnect people and their devices, no matter where they are, aiming to create a future for the Internet that is easy, sensible, and safe. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Resolve complex technical escalations for enterprise clients working within defined SLAs.
Conduct root cause analysis on technical issues and partner with Engineering to inform long-term fixes.
Design and maintain scripts, diagnostic tools, and workflows to enable Customer Success self-service.
Syllo provides a unified litigation platform that enables lawyers and paralegals to safely harness AI throughout the litigation lifecycle. They serve enterprise customers including major law firms and corporations, and are quickly expanding.
Support the deployment, configuration, and maintenance of InfiniBand and Ethernet network infrastructure.
Assist in troubleshooting network issues, including connectivity, latency, and performance degradation.
Collaborate with compute and storage teams to support HPC and AI workloads.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI and data-intensive applications. They serve many of the world’s leading enterprises and are committed to open standards and freedom from lock-in.
Design, implement, and support LAN, WAN, wireless, firewall, and VPN solutions.
Maintain and optimize network performance, reliability, and capacity.
Troubleshoot and resolve network issues, support incident response and root cause analysis.
CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions. They foster an inclusive, empowering culture guided by core values: integrity, excellence, curiosity, and partnership.
Extend Airwall onto new devices and hardware targets, owning embedded software on constrained platforms like OpenWRT and ARM.
Work deep in the secure data path: identity-based overlay networking, IPsec, IKE, tunnel encapsulation, and PKI.
Diagnose hard networking failures in live customer environments with packet-level analysis and mentor engineers across the team.
Johnson Controls is a global leader in thermal management, mission-critical building systems, and decarbonization, serving industries like data centers and healthcare. With over 140 years of history, the company employs a large field organization and emphasizes innovation and sustainability.