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$160,000–$200,000/yr
US

  • Resolve complex technical escalations for enterprise clients working within defined SLAs.
  • Conduct root cause analysis on technical issues and partner with Engineering to inform long-term fixes.
  • Design and maintain scripts, diagnostic tools, and workflows to enable Customer Success self-service.

Python Ruby APIs GCP Distributed Systems

20 jobs similar to Senior Technical Support Engineer

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US Unlimited PTO 12w maternity 12w paternity

  • Guide newly acquired companies through systems and process changes, configuring tools like Salesforce, HubSpot, and NetSuite.
  • Drive adoption of new processes through hands-on support, training, and change management with business stakeholders.
  • Leverage AI tools to diagnose issues, speed up configuration, and build enablement materials for faster onboarding.

Cordance is dedicated to accelerating the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators with a passion for software and building businesses, partnering with founders to scale their companies.

US

  • Design, develop, and maintain custom applications using the Appian platform.
  • Implement security-focused enhancements and remediate vulnerabilities to ensure compliance.
  • Collaborate with cross-functional teams in an Agile environment to deliver secure solutions.

The Squires Group is an IT consulting and staffing firm that connects skilled professionals with federal and commercial clients. They emphasize competitive pay, work-life balance, and a supportive culture that values integrity and career growth.

  • Manage a queue of incoming documents to create new clients and update existing ones in the CRM system.
  • Operate within service level agreements to ensure speed to start entry and high accuracy for billing and compliance.
  • Troubleshoot and resolve account issues while coordinating with internal teams like Logistics, Customer Care, and Billing.

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

Brazil

  • Manage and maintain ServiceTitan accounts, workflows, and operational processes for home service and business coaching operations.
  • Generate reports, track KPIs, and organize business data to support operational decision-making and leadership.
  • Identify inefficiencies, recommend improvements, and take ownership of projects to improve systems and client success.

Jobgether uses AI-powered matching to connect candidates with hiring companies, managing applications and shortlists. They specialize in streamlining recruitment through technology and data privacy compliance.

Spain

  • Design and define complex enterprise architectures across cloud and on-premises environments.
  • Provide architectural leadership across data, integration, and application initiatives.
  • Ensure compliance with regulations including GDPR and the EU AI Act.

Talan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, we are committed to delivering impactful, future-ready solutions.

US

  • Handle a high volume of claims calls, open new claims, and collect and review all claim documents.
  • Verify all requirements have been met and provide claim status updates to customers.
  • Maintain key performance indicators including claims audits, contact center adherence, and attendance.

Protective helps protect our customers against life's uncertainties by providing insurance coverage. We are a large company that values employee wellbeing and offers a supportive culture.

US Unlimited PTO

  • Serve as the primary finance business partner to Commercial leadership, providing strategic financial guidance and decision support.
  • Lead commercial financial planning processes, including annual budgets, quarterly forecasts, and long-range planning.
  • Develop KPIs, dashboards, and reporting tools to track launch preparedness and commercial performance.

Definium Therapeutics is a late-stage clinical biopharmaceutical company applying scientific rigor to psychedelics to develop accessible treatments for psychiatric disorders. They are a publicly traded company headquartered in New York, with a culture focused on advancing mental health care and fostering a boundless future.

Brazil

  • Manage a large Access to Information request from planning through consultations and final disclosure.
  • Coordinate internal and external consultations, interim releases, and ensure legislative compliance.
  • Produce lessons-learned documentation to improve organizational practices for high-volume ATI requests.

A partner company specializing in government information management and access-to-information compliance. They are seeking a senior specialist for a high-impact contract opportunity managing a large Access to Information request.

US 4w PTO

  • Define and execute the overarching vision for digital banking servicing, aligning platform strategy with business goals and customer needs.
  • Own and prioritize the servicing product backlog, translating requirements from business, operations, and customers into actionable user stories.
  • Collaborate cross-functionally with engineering, operations, and stakeholders to deliver robust features and enhancements.

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for clients and communities. They are a dynamic, high-energy organization with an exciting growth trajectory and have been a Washington Post Top Workplaces winner for four consecutive years.

US

  • Oversee all phases of residential renovation and new construction across a geographically diverse portfolio.
  • Serve as a trusted partner to executive leadership, providing strategic direction and hands-on execution.
  • Travel throughout the US as needed; remote or in-office on East Coast.

Manages a diverse portfolio of high-end residential properties across the United States. The organization is deeply committed to excellence, integrity, and sustainability, operating with a long-term ownership mindset.

$47,450–$54,750/yr
Canada

  • Gather and clarify business requirements from Product, Merchandising, Sales, and Procurement Operations.
  • Translate business needs into clear product requirements, user stories, and acceptance criteria for the technical team.
  • Assess system constraints, prioritize requests, and lead smaller initiatives from intake through delivery.

Kensington delivers personalized travel experiences with local private guides, offering private touring, cruises, villas, yachts, and more. With passionate experts and operations in over 120 countries, Kensington creates unique journeys that last a lifetime.

  • Support strategic HR planning and organizational change initiatives aligned with business needs.
  • Partner with managers and leadership teams, providing coaching and guidance on people-related topics.
  • Act as a company culture and employee experience champion, driving engagement and a positive work environment.

Software Mind develops solutions that make an impact for companies around the globe. The company embraces a culture of openness, respect, grit & guts, and combines employment with enjoyment.

US

  • Define and execute the technical strategy for observability, platform infrastructure, and operational excellence.
  • Lead the design and evolution of scalable, secure, reliable cloud-native platforms and distributed systems.
  • Establish reliability best practices including SLIs, SLOs, error budgets, and automation initiatives.

The company is a technology organization that builds and operates large-scale cloud infrastructure. It fosters a collaborative culture centered on innovation, ownership, and impact.

$150,000–$300,000/yr
US Unlimited PTO

  • Drive regional revenue growth and lead a high-performing sales team delivering elite automation solutions to the world's most impactful organizations.
  • Manage regional revenue streams, pipeline management, and achieve quarterly and yearly booking targets.
  • Build executive relationships and execute strategic territory planning for high-value enterprise agreements.

Appian provides AI automation for mission-critical work, automating complex processes in large enterprises and governments. As a public company (Nasdaq: APPN), Appian fosters a culture of Intensity and Excellence, with a passionate team dedicated to accomplishing hard things together.

$170,000–$218,000/yr
US Unlimited PTO

  • Conduct site readiness assessments and facilitate Operational Workflow Meetings with multidisciplinary care teams to ensure successful integration of RP1 therapy into treatment centers.
  • Develop best practices and operational playbooks for scaling across the organization, focusing on intratumoral oncolytic viral therapy logistics.
  • Collaborate with field sales and internal teams to support treatment centers through onboarding, workflow optimization, and relationship management.

Replimune is a biotechnology company dedicated to revolutionizing cancer treatment through innovative oncolytic immunotherapies. Founded in 2015 and headquartered in Woburn, MA, the company fosters a collaborative and purpose-driven culture with a strong focus on employee well-being.

$175,000–$205,000/yr
North America

  • Lead strategic client partnerships and drive growth for pharmaceutical and biotech accounts.
  • Oversee the delivery of high-impact scientific visualization programs and manage financial performance.
  • Develop and mentor teams while collaborating across capabilities to deliver innovative solutions.

Real Chemistry is a global healthcare communications and marketing agency that uses scientific expertise, creativity, and AI to help pharmaceutical and biotech clients. Their culture is rooted in being 'best together' and they are committed to excellence and innovation.

$65,000–$100,000/yr
US

  • Close deals and contribute net-new revenue growth by selling and cross-selling Flex's suite of financial products.
  • Build robust relationships and advise mid-market business owners through strategic inbound and outbound sales.
  • Own the full sales cycle from prospecting to close, and provide product feedback to shape the roadmap.

Flex is building the AI-native private bank for business owners, rearchitecting financial systems for entrepreneurs. The company has raised over $400M, scaled to nine-figure revenue, and operates with a high-bar, low-ego culture focused on speed and ownership.

$200,000–$300,000/yr
US

  • Drive core research: Collaborate with the technical founder and team to develop cutting-edge modeling approaches and iterate rapidly.
  • Develop RL feedback loop: Design and implement post-training methods that translate high-throughput biological measurements into reward signals.
  • Bridge wet/dry lab: Partner with experimental team to ensure lab measurements and model learning are designed as a single cohesive system.

Astera is a private foundation on a mission to steer science and technology toward an abundant future. Projects supported by Astera operate like high-velocity startups, focusing on ambitious goals and attracting strong technical talent.

US

  • Lead financial analysis, reporting initiatives, and strategic financial planning.
  • Analyze complex funding and reimbursement issues and provide recommendations to leadership.
  • Oversee financial compliance activities.

Culmen International is committed to enhancing international safety and security, strengthening homeland defense, advancing humanitarian missions, and optimizing government operations. With experience in over 150 countries, the company supports clients to accomplish critical missions in challenging environments.

$65,600–$72,500/yr
Global 2000w PTO

  • Synthesize strategy, creative direction, and production into brand design assets for print and digital under leadership guidance.
  • Monitor creative request queues, prioritize assignments, and collaborate with cross-functional stakeholders to meet deadlines.
  • Maintain brand style guides, optimize promotional asset libraries, and ensure files meet production specifications.

TerrAscend is a trailblazer in the cannabis industry, cultivating top-tier flower and crafting premium products for adult use and patient therapies. They are a growing company with a focus on quality, care, and community, fostering a team-oriented culture.