Define and execute the overarching vision for digital banking servicing.
Align platform strategy and improvements with business goals and customer needs.
Ensure exceptional customer experience and operational efficiency.

Backlog Management:

Own and prioritize the servicing product backlog.
Translate requirements from business, operations, and customers into actionable user stories and acceptance criteria.
Facilitate agile processes and ensure smooth sprint execution.

Cross-Functional Collaboration:

Work closely with the servicing tech lead and engineering teams to deliver robust features.
Gather and champion feedback from stakeholders including operations, customer support, compliance, and end users.
Partner with QA and technical teams to establish acceptance criteria and support user acceptance testing.

Forbright Bank

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for clients and communities. They are a dynamic, high-energy organization with an exciting growth trajectory and have been a Washington Post Top Workplaces winner for four consecutive years.

Apply for This Position