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Responsibilities:
- Resolve complex technical escalations for enterprise clients, working within defined SLAs.
- Conduct root cause analysis on technical issues and partner with Engineering for long-term fixes.
- Design, write, and maintain scripts, diagnostic tools, and workflows that let Customer Success self-serve common client issues.
Qualifications:
- Strong backend software engineering fundamentals including proficiency in Python or Ruby, working with APIs and databases, handling data pipelines.
- Experience with cloud providers (GCP preferred) and distributed systems.
- Proven hands-on experience debugging live production systems, inspecting logs, and writing scripts under time pressure.
About Syllo:
- Syllo is on a mission to transform litigation with a unified AI platform.
- They have a diverse group of enterprise customers and are rapidly expanding, aiming to improve access to justice.
Syllo
Syllo provides a unified litigation platform that enables lawyers and paralegals to safely harness AI throughout the litigation lifecycle. They serve enterprise customers including major law firms and corporations, and are quickly expanding.