Network Administrator

About the Role:

• Support customer network environments as part of a 24x7x365 managed services operations team.
• Troubleshoot, maintain, and enhance critical network infrastructure across a diverse customer base.
• Combine hands-on network support with incident, problem, and change management in an ITIL-driven environment.

Responsibilities:

• Provide network support within a managed services environment, responding to incidents, service requests, and outages.
• Perform break/fix troubleshooting, software updates, configuration changes, and feature enhancements across network devices.
• Manage customer issues in accordance with defined service offerings, procedures, and SLAs, and create accurate documentation.

Qualifications:

• Associate's degree or equivalent, plus at least 4 years of NOC or network support experience.
• Hands-on experience with Cisco and Fortinet firewalls, switches, routers, access points, and VPN technologies.
• CCNA and/or Fortinet NSE4 certification preferred; CompTIA Network+ or Security+ a plus.