Responsible for the overall effectiveness and efficiency of the Professional Services Smart Hands team.
Ensure high levels of customer satisfaction for all professional and deployment services.
Provide leadership and act as an escalation point for critical situations.

What You’ll Do:

Build high-performing teams and manage team performance through metrics.
Manage P&L, revenue, cost, and contract GP for the practice area.
Coach and advise the team on strategies to improve sales performance and achieve goals.

Qualifications & Interests:

Minimum 8 years of Managed Services experience in network deployments or related IT.
Minimum 3 years of leadership experience managing technical staff.
ITIL Foundation certification required.

Perks:

Comprehensive medical, dental, and vision plans.
401(k) Retirement Plan with Employer Match and HSA.
Training and development programs with generous paid time off.

Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to clients. With over 1,200 employees across the United States, the company embodies the spirit of a startup with the advantage of a scalable business.

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