Supervisor, Service Support
Benefits
Unlimited PTO
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Responsibilities:
- Drive responses to customer cases and ensure proper ticket routing.
- Monitor, motivate, and document team performance and adherence to policies.
- Serve as primary escalation point for single and multi-customer outages.
Qualifications:
- 2 to 5 years of experience in IT enterprise support environments and team management.
- Strong knowledge of IT best practices and excellent problem-solving skills.
- Ability to influence, lead, and coach others with a team-first mindset.
Benefits:
- Medical, dental, vision, and telehealth coverage including HSA/FSA options.
- Flex Paid Time Off and 401(k) with company match.
- Employee assistance and wellness programs with rewards and recognition.
Flexential
Flexential provides data center and cloud solutions with a focus on customer support and infrastructure reliability. The company fosters a culture of diversity and innovation, with a team-oriented environment that values professional growth.