Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Lead and mentor junior support team members and Level 1 Team Leads to strengthen IT service delivery.
Act as a primary escalation point for complex service issues, driving root-cause analysis and lasting improvements.
Implement and improve IT Service Management processes to ensure SLAs, KPIs, and user expectations are consistently met.
The company provides technology and services designed to improve connectivity and support communities across the United States. It fosters an inclusive workplace with a commitment to equal opportunity and career development.
Provision new-hire accounts, equipment, and access so joiners are productive on day one.
Execute timely access revocation and account deactivation, deploying macOS and Windows laptops.
Administer and troubleshoot endpoint management and deliver Tier 1 and Tier 2 support through Jira Service Management.
Dragos is the global leader in OT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure systems. The company has a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.
Lead global service desk and HQ support operations ensuring high-quality IT support.
Oversee incident, request, and escalation management to meet service levels.
Drive continuous improvement, automation, and user experience initiatives.
Pluxee shapes the world of employee benefits and engagement by creating personalized and sustainable employee experiences. They employ 5,000 experts across 29 countries, fostering an inclusive culture where diversity is valued.
Provide remote Level 1/2 desktop support to end users including executive-level staff using troubleshooting tools.
Diagnose and resolve IT incidents and service requests efficiently while maintaining high customer service standards.
Prioritize incoming support tickets and manage work orders according to business needs and service-level requirements.
A partner company provides IT support services to major government clients in a managed services environment. They operate a growing remote services team with opportunities for career development and exposure to enterprise IT.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Own complex technical escalations and manage corporate IT environment, including access governance, identity administration, and SaaS management.
Handle L1 escalations, onboarding/offboarding, and security incidents with end-to-end ownership.
Drive automation and process improvement using scripts, APIs, and AI to enhance IT support efficiency.
The company is a globally distributed technology organization supporting a complex, enterprise-grade product ecosystem. It fosters a flat, transparent culture with strong emphasis on ownership, collaboration, and continuous learning.
Oversee daily team operations, manage workload distribution, and serve as an escalation point for complex client issues.
Coach team members through monthly 1-on-1 sessions, conduct root cause analysis, and foster accountability.
Maintain service board hygiene, review completed work, and attend weekly leadership meetings.
Intelligent Technical Solutions is an IT services company providing managed support and cybersecurity. They emphasize a culture of core values, leadership behaviors, and a customer-first mindset, with a team-based environment.
Own global governance and oversight of Major Incident Management functions within Enterprise Technology.
Manage incident resolution, stakeholder communication, and integration with ITSM processes to minimize business impact.
Drive continuous improvement through automation, AI, and data-driven solutions while leading a global team.
NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast, it employs tens of thousands globally and fosters an inclusive culture with a focus on community impact and innovation.
Manage delivery of managed services, building mature client relationships and anticipating their needs.
Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.
Respond to helpdesk tickets and resolve hardware/software issues for global employees.
Monitor ticketing systems and communicate outages while following SLAs.
Collaborate with the IT team and support technologies like Google Apps and Office 365.
Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.
Lead the Business Applications team, owning administration, integration development, and AI agent enablement across the company.
Architect and build integrations using Workato and AWS, and deploy AI agents on platforms like Glean and Claude to automate business processes.
Partner with cross-functional teams (GTM, Finance, Legal, Engineering) to drive scalability, operational efficiency, and self-service capabilities.
Horizon3 is a remote cybersecurity company that provides autonomous pentesting and assessment solutions via its NodeZero platform. It is a fast-growing startup with a culture of respect, collaboration, and ownership.
Provide end-user and workstation support for remote employees, focusing on macOS devices and Apple-centric environments.
Administer user licenses, accounts, and access across SaaS platforms like Google Workspace, Microsoft 365, and Slack, while maintaining IT asset inventories.
Troubleshoot and resolve technical issues, produce compliance reports using Bash/Python, and participate in an on-call rotation.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage hiring processes, focusing on efficient and fair candidate evaluation.
Assist end-users with drive mapping, logins, and application access for Microsoft environments.
Provide support for Outlook, Teams, SharePoint, OneDrive, and general troubleshooting.
Resolve user issues efficiently and maintain a strong sense of urgency.
Bridgenext is a digital consulting services leader that helps clients innovate with intention by creating digital products and experiences. The company offers a flexible and inclusive work culture with autonomy and resources for career growth.
Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.
Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.
Resolve employee IT requests through Slack, Jira, and other support channels.
Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
Build and maintain automations, integrations, and custom connections between business systems.
Array is a financial innovation platform providing credit and identity monitoring, privacy protection, and financial ads marketplace products. It is a remote-first company focused on high-performing individuals and a culture of continuous improvement and experimentation.
Lead, mentor, and develop a team of Support Engineers to deliver best-in-class support and meet SLA/KPI targets.
Act as escalation point for incidents, lead incident management, and drive cross-functional improvements.
Foster a collaborative team culture, contribute to knowledge base, and translate business strategy into actionable updates.
The Adaptavist Group is a global family of companies delivering enterprise software and services across trusted technology ecosystems like Atlassian, AWS, and Slack. They foster a remote-first culture and offer generous benefits and flexible working.
Deliver high-quality remote IT support as a senior escalation point for a fully distributed workforce.
Own end-to-end user lifecycle including onboarding, offboarding, and device management.
Operate and extend AI-powered IT automation tools to reduce toil and focus on high-leverage work.
Assured modernizes insurance claims processing with software solutions for large insurers. The company is a fast-growing technology firm with 200-300+ employees and a remote, collaborative culture.
Provide first-line IT technical support, managing incidents via ticketing tools and remote access.
Collaborate with international teams and contribute to continuous improvement of the knowledge base.
Use troubleshooting and root cause analysis to resolve hardware, software, and application issues.
Bosch Service Solutions offers technology-driven BPO services, handling operations for other companies. They are a leading provider in more than 30 languages, with a commitment to diversity and inclusion.