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Your Next Challenge:
- Lead day-to-day operations of Global Service Desk and HQ support services.
- Oversee incident, request, and escalation management to meet service levels.
- Drive service improvement, automation, and user experience initiatives.
You Are a Match If...:
- Hold a Bachelor's or Master's degree in IT or related field with ITIL certification.
- Possess 8+ years of experience in IT support and service desk management.
- Demonstrate fluency in English and French, with Spanish as a strong advantage.
What Success Looks Like:
- High user satisfaction and stable operational performance.
- Efficient incident management and continuous improvement.
- Strong collaboration between IT teams and business stakeholders.
Why Join Pluxee?:
- Work in an inclusive team with 5,000 experts across 29 countries.
- Turn inspiration into possibility with space to try new ideas.
- Make a positive impact on millions of lives and grow with us.
Pluxee
Pluxee shapes the world of employee benefits and engagement by creating personalized and sustainable employee experiences. They employ 5,000 experts across 29 countries, fostering an inclusive culture where diversity is valued.