Lead global end-user technology support strategy and ensure an exceptional IT experience for all employees.
Serve as the primary liaison between business stakeholders and global IT service partners.
Drive continual service improvement initiatives and enhance customer satisfaction across all user-facing IT services.
Celerion is committed to swift, exceptional clinical research through translational medicine. We use our experience, agility, and innovative research strategies to help get drugs to market faster.
Lead day-to-day Support operations, ensuring SLA adherence and quality standards across shift teams.
Manage incident response and operational bridges, standardizing escalation and problem management processes.
Drive continuous improvement through AI tools, process optimization, and stakeholder communication.
AB InBev is a leading global brewer and one of the world's top 5 consumer product companies, with over 500 beer brands. The Growth Group is an exceptional team focused on leveraging data and driving digital transformation, with a culture of innovation and growth.
Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
Participate in a 24x7 on-call rotational support model for enterprise production incidents.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.
Lead the Remote Support and Systems Engineering teams, fostering a culture of accountability and continuous improvement.
Drive service quality by managing SLA performance, backlog health, and client satisfaction.
Mature ITIL-based Incident, Problem, Change, Request, and Major Incident Management processes.
We partner with growing, highly regulated organizations to provide secure, dependable IT environments. We are building a team of professionals who care about quality, ownership, and continuous improvement.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Lead a globally distributed IT support team across US, Finland, UK, and APAC, managing hiring, performance, and career development.
Drive AI-first ITSM transformation by migrating to Atomicwork and deploying AI-native ticket deflection and self-service workflows.
Own ITSM process design, governance, and SLA accountability across incident management, request fulfillment, and change management.
Oura empowers people to own their inner potential with award-winning products that track readiness, activity, and sleep. As a quickly growing company focused on health, they value team well-being and provide tools for best work.
Own global governance and oversight of Major Incident Management functions within Enterprise Technology.
Manage incident resolution, stakeholder communication, and integration with ITSM processes to minimize business impact.
Drive continuous improvement through automation, AI, and data-driven solutions while leading a global team.
NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast, it employs tens of thousands globally and fosters an inclusive culture with a focus on community impact and innovation.
Act as the first point of contact for customer inquiries through phone and email channels.
Troubleshoot issues and guide customers through technical or operational questions.
Follow up on open cases to ensure issues are fully addressed within expected timelines.
Our partner provides customer support services for an international user base. The team operates remotely with a focus on flexibility and autonomy, supporting a growing global customer success operation.
Direct and manage daily operations of the enterprise Help Desk and End User Support organization.
Lead a team of supervisors and analysts, serving as senior escalation point for complex issues.
Ensure compliance with SLAs, monitor ticket queues, and implement improvements to increase customer satisfaction.
PingWind delivers IT and professional services to the federal government, specializing in cybersecurity, development, and infrastructure. It is a small, veteran-owned business with offices in Virginia and Alabama, fostering a supportive and mission-driven culture.
Handle and resolve daily tickets in Jira Service Management, providing technical support via Service Desk and Slack.
Conduct onboarding and offboarding, managing user accounts, equipment, and access to corporate systems.
Maintain knowledge base, monitor equipment, and participate in strategic IT projects with a focus on customer service.
Plata Card is a fintech company focused on innovative financial solutions. They have a supportive, high-tech team that values creativity and open communication, with offices in Georgia, Serbia, and Kazakhstan.
Oversee IT incidents from detection to resolution, coordinating cross-functional teams to minimize disruption.
Maintain accurate documentation, analyze trends, and ensure compliance with SLAs.
Facilitate post-incident reviews and drive process improvements to strengthen operational resilience.
Jobgether uses AI-powered matching to connect candidates with hiring companies, focusing on efficiency and fairness. They operate as a platform that processes applications and shares top-fitting candidates with employers, emphasizing innovation and continuous improvement.
Receiving and processing requests per alerts and calls within SLA, creating tickets and routing to L2 engineers.
Timely reacting to calls and alerts, following support procedures, and participating in process improvement.
Implementing fixes of L1/L2 level according to pre-defined procedures and troubleshooting issues.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. With nearly 1,000 full-time professionals and a 99% project success rate, they foster a culture of relentless performance and continuous growth.
Manage escalation requests from initial receipt through to closure, assessing each case and coordinating with stakeholders.
Develop clear understanding of root causes behind customer issues and create action plans prioritizing tasks by urgency.
Work globally with departments to resolve complex issues and guide customers back to standard procedures after resolution.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, they are an agile, fast-growing company that prioritizes a people-first community and high-performance culture.
Lead daily operations of a remote service desk team, ensuring reliable technical support and service delivery.
Manage team performance, staffing, and development to meet SLAs and customer satisfaction goals.
Analyze operational data and drive continuous improvement to enhance user experience and efficiency.
The partner company is a technology-focused organization that provides customer success and support services. It operates with a remote, distributed team and emphasizes innovation, customer experience, and continuous improvement.
Lead digital transformation and AI-powered support initiatives to optimize case lifecycle and self-service adoption.
Oversee end-to-end process management, Center of Excellence programs, and cross-functional partnerships with Engineering and Product teams.
Drive KCS implementation and analyze case trends to improve knowledge management and reduce resolution times.
Zscaler accelerates digital transformation with an AI-forward enterprise security platform, leveraging the world's largest security data lake to power its Zero Trust Exchange. They foster a culture of execution, customer obsession, and collaboration, with high-performing teams focused on impact and accountability.
Guide a managed service provider in delivering ITSM operational activities.
Drive enterprise-wide strategic initiatives to improve and optimize service management practices.
Design and mature service management processes aligned with ITIL, Agile, Lean, and DevOps.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture with a team of talented and energetic professionals.
Be the first point of contact for customer questions via phone and email.
Provide thoughtful, friendly, and effective support with a problem-solving mindset.
Handle confidential information with care and professionalism.
We are reshaping the gift card experience across shopping centers in Europe, working behind the scenes to make every gift card moment smooth, secure, and simple. We are a growing, international team that values collaboration and initiative.
Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together, with tens of thousands of employees globally.
Lead end-to-end execution of complex, phased IT integration programs related to mergers and acquisitions.
Build and manage detailed project plans across multiple concurrent workstreams and stakeholders.
Maintain RAID logs and actively track risks, issues, assumptions, and dependencies across workstreams.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. As a partner for hiring companies, it supports large-scale technology transformation and M&A integration projects globally.