Lead proactive risk mitigation and quality governance to identify systemic issues before they escalate.
Manage high-stakes escalations and incident response with a team of resolution specialists.
Drive cross-functional root-cause analysis and process improvements to enhance customer experience.
Human Interest is a fintech company that provides retirement benefits for small and medium-sized businesses. It is a high-growth company backed by top investors, with a culture focused on customer obsession and long-term orientation.
Manage initial incident reports and coordinate resource dispatch for global emergencies.
Collaborate with client stakeholders and maintain accurate case records in the case management system.
Work flexible shifts including nights and weekends to provide 24/7 support.
Everbridge is a global technology company that provides critical event management and enterprise safety solutions to help organizations keep people safe and operations running. They offer a supportive and rewarding work environment with comprehensive benefits.
Ensure consistent and excellent customer experience across support teams.
Manage resources efficiently and produce service metrics to drive improvements.
Promote use of AI and collaborate with global teams on service initiatives.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, it is an agile, fast-growing company with a people-first culture.
Provide global assistance and emergency response to client situations worldwide.
Manage incident reports, coordinate resource dispatch, and handle communications.
Work flexible shifts including days and nights in a 24/7/365 environment.
Everbridge is a global provider of critical communications and enterprise safety solutions, empowering organizations to anticipate and respond to critical events. The company is a technology-driven organization with a global team focused on resilience.
Provide direct client support, manage escalations, and communicate with upset clients using non-violent communication.
Contribute to project implementation, analyze metrics, and identify process improvements.
Communicate with partners and internal teams to represent client voice and share learnings.
Code for America uses technology to make government services work for everyone, with a focus on transparency and fairness. The organization fosters a supportive, flexible environment and a collaborative culture driven by meaningful impact.
Actively manage escalated roadside assistance cases, providing real-time coaching and support to ensure service excellence.
Monitor team performance metrics and intervene proactively to maintain service flow and resolution timelines.
Partner with operations leadership to identify trends, drive improvements, and model a customer-first mindset.
HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. As a remote-first company, they are a community of diverse and passionate individuals who believe in the strength of inclusivity and collaboration.
Ensure customer satisfaction and provide excellent support for Streem Energy solutions.
Monitor data quality, detect bugs, and optimize settings for clients.
Build relationships with German stakeholders and act as strategic partner.
Streem builds a SaaS platform to empower commercial management of renewable energy assets. They have an international team and a dynamic entrepreneurial environment.
Manage inbound customer requests for custom jewelry pieces and serve as the primary point of contact for assigned accounts.
Gather and clarify customer requirements, review submissions, and translate needs into actionable internal instructions.
Coordinate with production, CAD, and operations teams to track order progress and ensure smooth execution from design to delivery.
Frontier is a subsidiary of Fresh Prints, a New York-based fully remote company that helps businesses grow cross-functional teams abroad. The company has over 380 employees and has placed over 800 hires across 50 US-based startups and high-growth companies.
Orchestrate incident flow by directing support requests to appropriate engineers and ensuring high-priority issues are addressed immediately.
Manage lifecycle communications by providing proactive status updates on open tickets and setting clear resolution timelines.
Monitor service health and perform statistical analysis to identify recurring support trends and improve platform stability.
Everpure is reshaping the data storage industry with innovative technology. The company has been recognized as a Great Place to Work and values growth, teamwork, and inclusion.
Manage and prioritize the executive's inbox, calendar, and meeting agendas.
Serve as a communication hub between the executive and team members, redirecting inquiries as needed.
Support operational coordination, track projects, and maintain organized digital files and records.
Savvital provides diversified services to small and medium-sized businesses internationally, offering customized solutions to help them build their future. The company has a team of educated experts motivated to handle tasks that bring capacity to your workday.
Provide Tier 1 functional and technical support through phone, email, and ticketing systems, ensuring timely and effective issue resolution.
Investigate, document, and troubleshoot software-related incidents, gathering all relevant information to support efficient case handling.
Assess and prioritize incoming requests, escalating cases to appropriate internal teams or specialists when necessary.
Our partner is looking for a Global Service Desk Analyst based in Brazil. They are in a global technology environment where customer experience, innovation, and operational excellence are at the heart of every interaction, offering career growth opportunities within a fast-evolving technology environment.
Manage the EVP's calendar and schedule internal and external stakeholder meetings across multiple time zones.
Arrange international travel including flights, hotels, visas, and expense reports with accuracy.
Act as a liaison between the EVP, executive committee, and delivery teams, coordinating communication and priorities.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. The company has nearly 1000 full-time professionals, operates in over 25 countries, and has a values-driven culture of Relentless Performance with a 99% project success rate.
Deliver a consistently customer-focused experience in a fast-paced call centre environment.
Manage high volumes of inbound calls with professionalism and apply strong soft skills like active listening and patience.
De-escalate challenging situations with calmness and maintain strict confidentiality and ethical standards.
Ysgol Dinas Brân is a company operating in a fast-paced call centre environment, ensuring respectful, supportive, and efficient interactions. The company values reliability, consistency, and performance feedback as part of ongoing development.
Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
Proactively identify recurring issues and contribute to process improvements and knowledge management.
They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.
Drive customer success by increasing product adoption and value realization, leading to retention and growth.
Conduct product trainings and partner with Solutions Architects to guide customers through technical implementations.
Identify and mitigate churn risks while expanding partnerships and documenting ROI.
Algolia is a pioneer and market leader in AI Search, empowering over 17,000 businesses with blazing-fast search experiences. With a Series D funding of $150 million in 2021 and a valuation of $2.25 billion, the company fosters a culture of grit, trust, candor, care, and humility.
Act as a second point of contact for complex technical issues, handling voice, SMS, WhatsApp, and integrations.
Analyze, reproduce, and resolve issues in collaboration with Engineering, Product, and Success teams.
Create and maintain internal documentation while training frontline support on technical topics.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. We have a diverse team of 45+ nationalities and a culture of ownership, continuous learning, and thoughtful speed.
Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
Guide and mentor the customer support team to achieve operational goals and ensure the highest customer satisfaction.
Collaborate with planning on staffing, perform employee reviews, and drive process improvements across departments.
Monitor business metrics and implement improvements in user journeys and support workflows.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. The company is growing rapidly and values trust, safety, and market accessibility.
Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
Participate in a 24x7 on-call rotational support model for enterprise production incidents.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.