Provide global assistance and emergency response to client situations worldwide.
Manage incident reports, coordinate resource dispatch, and handle communications.
Work flexible shifts including days and nights in a 24/7/365 environment.
Everbridge is a global provider of critical communications and enterprise safety solutions, empowering organizations to anticipate and respond to critical events. The company is a technology-driven organization with a global team focused on resilience.
Provide professional, compassionate, and accurate customer support via telephone to individuals impacted by disasters.
Navigate multiple web-based systems to access and document information while maintaining schedule adherence.
Actively listen, verify customer information, and conduct follow-up communications as needed.
Senture provides temporary remote customer support during natural disasters and emergencies, helping individuals navigate recovery. The company values flexibility and offers redeployment opportunities for eligible employees.
Act as the primary overnight contact for urgent situations involving international students and host families, providing crisis de-escalation and initial intervention.
Document incidents accurately, maintain detailed case notes, and coordinate with internal teams to escalate complex cases.
Support placement activities and perform administrative tasks such as data entry, file management, and system updates during overnight shifts.
This position is listed on behalf of a partner company, which manages all applications and next steps. They operate in the international student support space, matching students with host families and providing emergency support services. The company is mission-driven, with a focus on student well-being, and offers a fully remote overnight role with training and onboarding provided.
Provide positive and welcoming responses to client communications via phone and email.
Coordinate service tickets, dispatch onsite resources, and monitor workflow to ensure timely completion.
Triage tickets, audit completed work, and follow up on client updates using ConnectWise.
Intelligent Technical Solutions is a managed service provider offering IT support and services to clients. The company values cultural fit and provides a remote work environment with comprehensive benefits.
Manage escalation requests from initial receipt through to closure, assessing each case and coordinating with stakeholders.
Develop clear understanding of root causes behind customer issues and create action plans prioritizing tasks by urgency.
Work globally with departments to resolve complex issues and guide customers back to standard procedures after resolution.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, they are an agile, fast-growing company that prioritizes a people-first community and high-performance culture.
Answer incoming calls and schedule appointments using HouseCall Pro or similar software.
Handle overflow and after-hours customer inquiries professionally.
Maintain accurate customer records in CRM and support lead tracking.
Offshore Launch is a staffing agency that helps small business owners scale with top global remote talent. They are a people-centered agency focused on growth, development, and teamwork.
Assist customers with service inquiries during disaster relief efforts.
Learn common requests and solutions while utilizing service techniques and systems.
Escalate customer dissatisfaction to proper channels when needed.
MCI is a tech-enabled business services company delivering Customer Experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees and 150+ client partners, they foster a culture of learning and growth.