Manage initial incident reports and coordinate resource dispatch for global emergencies.
Collaborate with client stakeholders and maintain accurate case records in the case management system.
Work flexible shifts including nights and weekends to provide 24/7 support.
Everbridge is a global technology company that provides critical event management and enterprise safety solutions to help organizations keep people safe and operations running. They offer a supportive and rewarding work environment with comprehensive benefits.
Lead and coordinate major incident war rooms from initiation through service restoration, driving cross-functional collaboration.
Provide timely executive-level updates and maintain accurate incident documentation, leveraging AI tools for efficiency.
Participate in a 24x7 on-call rotational support model for enterprise production incidents.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With nearly 1,000 full-time professionals and a 99% project success rate, they maintain a culture of relentless performance and operate in 25 countries worldwide.
Act as the primary overnight contact for urgent situations involving international students and host families, providing crisis de-escalation and initial intervention.
Document incidents accurately, maintain detailed case notes, and coordinate with internal teams to escalate complex cases.
Support placement activities and perform administrative tasks such as data entry, file management, and system updates during overnight shifts.
This position is listed on behalf of a partner company, which manages all applications and next steps. They operate in the international student support space, matching students with host families and providing emergency support services. The company is mission-driven, with a focus on student well-being, and offers a fully remote overnight role with training and onboarding provided.
Provide professional, compassionate, and accurate customer support via telephone to individuals impacted by disasters.
Navigate multiple web-based systems to access and document information while maintaining schedule adherence.
Actively listen, verify customer information, and conduct follow-up communications as needed.
Senture provides temporary remote customer support during natural disasters and emergencies, helping individuals navigate recovery. The company values flexibility and offers redeployment opportunities for eligible employees.
Develop a strong understanding of target buyers, domain knowledge, products, and competitors to build a healthy pipeline.
Work with Marketing, Business Development, and Sales Team to execute campaigns and exceed assigned sales objectives.
Accurately manage and forecast your business using Salesforce.com.
Everbridge is a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions. As a company with a strong presence in public and private sectors, it fosters a culture of resilience and innovation to keep people safe and organizations running.