Global Assist Specialist

What you'll do:

• Provide initial response and assistance to client situations worldwide, coordinating resource dispatch and handling emergencies.
• Record incident details in the case management system and collaborate with internal partners on mass communications.
• Attend regular team meetings and ensure effective handover and escalation of issues.

What you'll bring:

• Experience in emergency response, customer service, or call center environment with strong communication skills.
• Ability to work under pressure, manage multiple tasks, and demonstrate empathy and professionalism.
• Proficiency in MS Office and flexibility to work shifts including nights and weekends.

Why Everbridge:

• Comprehensive healthcare coverage to ensure your well-being.
• Life and total permanent disability insurance for you and your loved ones.
• Cafeteria plan and a supportive, rewarding work environment.