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What you'll do:
- Provide initial response and assistance to client situations worldwide.
- Collaborate with client stakeholders and manage case lifecycle.
- Record incident/case details in Case Management System.
What you'll bring:
- Experience in emergency response, customer service, or call center environment.
- Good communication, interpersonal, and administrative skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
About Everbridge:
- Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events.
- Everbridge digitizes organizational resilience by combining intelligent automation with industry's most comprehensive risk data.
Everbridge
Everbridge is a global provider of critical communications and enterprise safety solutions, empowering organizations to anticipate and respond to critical events. The company is a technology-driven organization with a global team focused on resilience.