Dispatch & Escalations Supervisor

Responsibilities:

• Actively manage and support live roadside assistance and transportation services, including high-priority and complex requests.
• Serve as the primary escalation point for complex or sensitive cases, including customer, provider, and adjuster issues.
• Take escalated calls, chats, and tasks as needed to maintain service flow and resolution timelines.

Qualifications:

• 2+ years of experience leading or supervising a customer support, contact center, dispatch, logistics, or operations team.
• Experience handling escalated customer or service issues in a fast-paced environment.
• Strong coaching, conflict resolution, and decision-making skills.

To Be Successful You Must:

• Display a passion for developing people and practice HONK's leadership and coaching principles.
• Develop expert understanding of HONK's systems, including Five9, Verint, and other internal tools.
• Be proficient in Google Suite and possess excellent verbal, written, and presentation skills.