Act as Tier 2 technical support and escalation point for Microsoft 365 issues.
Monitor, coordinate, and assess IT tickets in DFM to ensure high-quality resolution.
Support team growth through upskilling, training, and technical screenings.
This is a contract role supporting Microsoft 365 administration and technical escalation. The company values ongoing learning and strong communication in a service-oriented environment.
Provide remote Level 1/2 desktop support to end users including executive-level staff using troubleshooting tools.
Diagnose and resolve IT incidents and service requests efficiently while maintaining high customer service standards.
Prioritize incoming support tickets and manage work orders according to business needs and service-level requirements.
A partner company provides IT support services to major government clients in a managed services environment. They operate a growing remote services team with opportunities for career development and exposure to enterprise IT.
Lead global service desk and HQ support operations ensuring high-quality IT support.
Oversee incident, request, and escalation management to meet service levels.
Drive continuous improvement, automation, and user experience initiatives.
Pluxee shapes the world of employee benefits and engagement by creating personalized and sustainable employee experiences. They employ 5,000 experts across 29 countries, fostering an inclusive culture where diversity is valued.
Lead two distinct support functions: the Enterprise Applications support team and the IT Help Desk.
Manage, coach, and develop support personnel, establishing clear expectations and driving accountability.
Own end-to-end service performance, including employee experience, queue health, and SLA performance.
GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. They have grown to over 1,200 employees and maintain a collaborative, values-driven culture.