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Role Focus:
- Manage and improve self-service capabilities for the USMEPCOM ENLIST program.
- Administer ServiceNow self-service experience, service catalog, and knowledge content.
- Configure ticket-routing rules, workflows, and automation for common requests.
Key Responsibilities:
- Maintain service-catalog items, record producers, forms, and fulfillment information.
- Create and publish knowledge articles, ensuring accuracy and security.
- Develop troubleshooting guides, FAQs, and decision trees for guided resolution.
Qualifications:
- Bachelor’s degree in IT or related field with 6+ years of relevant experience.
- Current ServiceNow Certified System Administrator certification required.
- Experience with federal or DoD ServiceNow environments preferred.
Computer World Services
Computer World Services (CWS) provides IT solutions and support for federal and DoD clients. The company values diversity and inclusion, offering equal employment opportunities.