Administer and maintain the ServiceNow self-service portal, service catalog, knowledge content, and ticket-routing rules to enhance Tier 0 capabilities.
Analyze service data to convert recurring incidents into reusable knowledge and automated resolutions, reducing avoidable tickets and improving customer experience.
Configure dashboards and reports to track self-service adoption, deflection, and routing accuracy, and coordinate with teams for controlled releases and testing.
Computer World Services (CWS) provides IT solutions and support for federal and DoD clients. The company values diversity and inclusion, offering equal employment opportunities.
Operate and maintain the Digital Learning Hub for the USMEPCOM ENLIST program.
Manage training schedules, enrollment, certification tracking, and proficiency dashboards.
Coordinate ServiceNow knowledge links and ensure content governance, accessibility, and security.
DecisionPoint Corporation provides technology solutions and support services to government and commercial clients. The company operates as a collaborative team focused on meeting mission-critical objectives.
Develop AI-powered learning solutions and automate workflows using tools like Claude, Notion, and Sana LMS.
Manage and optimize knowledge repositories and asynchronous onboarding processes for a distributed team.
Collaborate with stakeholders to identify learning needs, prototype resources, and improve learner experience.
Jobgether connects candidates with job opportunities using an AI-powered matching process. It operates with a distributed team across multiple countries, fostering a high-trust, feedback-oriented remote culture.