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What You'll Do:
- Triage, route, and monitor incidents in ServiceNow ITSM, assign to specialists, and track SLAs.
- Analyze ticket activity and prepare operational reports to improve reliability.
Qualifications:
- ITIL 4 Foundation, 2+ years in ServiceNow ITSM, eligibility for Tier 3 clearance.
- Experience in federal healthcare IT and ServiceNow reporting preferred.
Why Rackner?:
- Develop tech solutions for federal healthcare with cloud, DevSecOps, and AI/ML.
- Collaborate with expert teams on mission-driven initiatives with professional growth.
Rackner
Rackner develops technology solutions that help federal organizations address complex operational challenges. We combine expertise across cloud engineering, DevSecOps, and AI/ML, fostering a collaborative culture focused on meaningful initiatives.