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Key Responsibilities:
- Configure and maintain ServiceNow ITSM capabilities supporting incident management, service requests, and daily service operations.
- Maintain incident and request routing, assignment rules, and SLA definitions, including pause handling and service-level tracking.
- Build and maintain service catalog items, provisioning workflows, and related operational dependency documentation.
Required Qualifications:
- ServiceNow Certified System Administrator (CSA) certification.
- At least 3 years of hands-on ServiceNow ITSM administration experience.
- Eligibility for a Tier 3 federal background investigation.
Why Rackner:
- Value technical ownership, thoughtful problem-solving, and collaboration.
- Opportunity to strengthen ServiceNow expertise and contribute to meaningful improvements in enterprise IT service management.
- Work alongside professionals focused on delivering dependable technology solutions.
Rackner
Rackner develops and supports technology that helps federal healthcare organizations deliver reliable, effective services. They are a company focused on building dependable IT solutions, with a culture that values technical ownership, thoughtful problem-solving, and collaboration.