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What You'll Do:
- Lead service integration across multiple IT providers and vendors.
- Develop the Integrated Service Management Plan, RACI, and interface agreements.
- Establish clear case ownership, escalations, and handoffs.
Required Qualifications:
- ITIL 4 or SIAM Professional certification.
- 8+ years in IT service management.
- Active Secret clearance; DHA/DoD and ServiceNow experience preferred.
Why Rackner:
- Contribute to technology supporting federal missions.
- Work with experts in cloud, DevSecOps, AI/ML, and more.
- Collaboration, growth, and practical solutions.
Rackner
Rackner provides technology and services supporting federal missions, including cloud, DevSecOps, AI/ML, software engineering, and mission operations. The company values collaboration, professional growth, and practical solutions to complex challenges.