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ITSM and Process Management:
- Develop and maintain ITSM policies, processes, procedures, and documentation.
- Use process-modeling techniques to map current and future states.
- Maintain RACI matrices and standard operating procedures.
Performance and Improvement:
- Analyze SLA/SLO performance, KPIs, and operational metrics.
- Identify gaps, control weaknesses, and automation opportunities.
- Track improvement actions and support root-cause analyses.
Stakeholder and Collaboration:
- Facilitate process-design sessions and governance meetings.
- Coordinate document reviews and incorporate feedback.
- Support training and adoption of new processes.
Security and Compliance:
- Protect sensitive government and program information.
- Ensure compliance with EEO and pay transparency policies.
DecisionPoint Corporation
DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer providing equal employment opportunity in accordance with applicable laws. They are a company of a size not specified, focusing on service-management process design and support for government programs.