Configuration Management (CfM) Analyst

Responsibilities:

• Define and document a robust and scalable Configuration Management process, including policy, procedures, CI lifecycle, and control points, modeled in Visio or comparable tools.
• Design and build ServiceNow workflows in Flow Designer that support CI lifecycle, approvals, and data quality and workflow stage integrations.
• Build and tune integrations and discovery that keep the CMDB current, including Service Graph Connectors, IntegrationHub, and the Identification and Reconciliation Engine.

Qualifications:

• Must be a US Citizen with ability to obtain Public Trust Clearance.
• ITILv4 Foundation Certification within 120 days, and CIS-DF (CMDB and CSDM) within 60 days of hire.
• Hands-on ServiceNow experience with CMDB administration, CI class management, and workflow design in Flow Designer.
• Strong communication skills across technical teams, program staff, and government clients.

Work Environment:

• Remote position requiring a safe home workspace and adherence to information security policies.
• Must maintain standard working hours and be available for meetings and collaborative efforts.
• Travel is not required; communication via phone, video chat, and keyboard is essential.

About Empower AI:

• Empower AI is an equal opportunity employer and a VEVRAA Federal Contractor, committed to hiring and supporting veterans and active-duty employees.
• The company fosters a culture of innovation and transformation, providing a total compensation package including the listed salary range.