Analyze, design, and optimize IT processes to drive efficiency and reduce waste.
Lead process improvement projects and collaborate with R&D teams to translate designs into scalable workflows.
Design quality assurance procedures and evaluate emerging technologies to enhance process capability.
CommonSpirit Health is a nonprofit Catholic healthcare organization delivering integrated health services and virtual care. With over 157,000 employees and more than 2,300 care sites across 24 states, it focuses on creating a more just, equitable, and innovative healthcare system.
Monitor, analyze, and report SLA, SLO, and KPI performance metrics to senior leadership.
Identify trends, root causes, and risks impacting SLA/SLO targets and recommend corrective actions.
Collaborate with technical teams and government stakeholders to drive continuous service improvements.
Peraton is a next-generation national security company providing IT operations, modernization, and enterprise solutions to government agencies and the U.S. armed forces. It is a large mission capability integrator and trusted partner whose employees solve complex challenges across the globe.
Lead integrated service coordination across service desk, application teams, cybersecurity, and clinical governance.
Maintain service management plans, catalogs, runbooks, escalation paths, and decision logs.
Coordinate incident, problem, change, and improvement processes in ServiceNow workflows.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovative and agile solutions. The company has been recognized as a Top Work Place by The Washington Post and fosters a dynamic, collaborative, and customer-focused culture.
Identify, control, record, audit, and report the status of configuration items.
Maintain records for hardware, software, system configurations, documentation, and deliverables.
Develop and update technical processes, configuration standards, baselines, and procedures.
PingWind delivers outstanding services to the federal government, specializing in cybersecurity, development, IT infrastructure, supply chain management, and other professional services. It is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville, AL.
Define and document a robust Configuration Management process, including policy, procedures, and CI lifecycle, modeled in Visio or comparable tools.
Design and build ServiceNow workflows in Flow Designer to support CI lifecycle, approvals, and data quality integrations.
Work directly with service owners to understand configuration data usage, shape the data model, and own CI data quality standards and automation.
Empower AI is AI for government, providing federal agency leaders with tools to elevate workforce potential and achieve meaningful transformation. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.
Design and develop ServiceNow reports, dashboards, and Performance Analytics for IT visibility.
Automate ITSM reporting and KPI frameworks to deliver actionable insights.
Partner with stakeholders to define requirements and resolve data quality issues.
Danaher is a global life sciences, biotechnology, and diagnostics innovator helping solve the world's most important health challenges. With over 60,000 associates across more than 15 businesses, it fosters a culture of continuous improvement and belonging.
Act as primary liaison between business stakeholders and IT to align ServiceNow solutions with organizational goals.
Lead requirements-gathering sessions, analyze business processes, and create functional specifications for development teams.
Support ServiceNow module implementation, testing, and training to drive adoption and business value.
Electrosoft Services, LLC provides technology-based solutions to federal customers, specializing in cybersecurity, ICAM, Zero Trust, digital engineering, and enterprise AI. The company fosters teamwork, work-life balance, and employee recognition with a culture of camaraderie.
Own incident management end to end for Loomi, leading live incidents as Incident Manager through restoration.
Design and implement a unified incident process across products, and own incident communications for customers and executives.
Establish Problem Management from scratch, including root cause analysis and a known error database.
Bloomreach is building the world’s premier agentic platform for personalization, using AI agents to transform the customer journey. It powers personalization for over 1,400 global brands, with a virtual-first culture of freedom and trust.
Develop and maintain KPIs, SLAs, and SLOs while analyzing service data for trends and risks.
Coordinate Daily System Status reporting and provide actionable insights for stakeholders.
Support ServiceNow configuration and enhance performance measurement and analytics capabilities.
DecisionPoint Corporation is a professional services firm providing innovative solutions to government and commercial clients. With a focus on performance and service management, the company values its employees and fosters a collaborative culture.
Lead complex analysis and strategic planning for high-impact IT solutions in software asset management.
Drive process compliance, governance, and adoption of best-practice SAM approaches across the organization.
Collaborate with stakeholders to define technology roadmaps and mentor colleagues in SAM expertise.
CommonSpirit Health is a nonprofit Catholic healthcare organization delivering integrated health services through over 2,300 clinics and 137 hospitals. With more than 157,000 employees across 24 states, it fosters a culture of faith-driven innovation and humankindness.
Analyze, support, and maintain enterprise business applications to ensure performance and availability.
Troubleshoot application issues, perform root cause analysis, and provide Tier II support to end users.
Coordinate with developers, infrastructure teams, and vendors to resolve complex technical issues.
Evanhoe supports enterprise business applications for government and commercial clients, delivering IT solutions and technical services. The company is an experienced IT organization focused on reliability, collaboration, and mission success.
Lead migration from legacy ITSM to an AI-native platform, owning workflows, data, and integrations.
Design frictionless service and knowledge experiences from the employee's point of view.
Set AI agent guardrails and build a repeatable ESM onboarding model for non-IT teams.
Oura makes smart rings and an app that help people understand their readiness, activity, and sleep. The quickly growing health tech company is focused on living its values and supporting employees.
Establish and lead the Service Management Office, defining governance frameworks, standards, and performance mechanisms for Client IT Operations.
Drive major incident, problem/RCA, change, and release governance, ensuring disciplined execution and executive-quality communications across global teams.
Partner with technical leaders to convert recurring incidents and control gaps into prioritized improvement initiatives with measurable operational reporting.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, providing a financial edge in a competitive market. The company is growing rapidly and investing in its people, fostering a culture of innovation and modernization in healthcare technology.
Maintain and improve ServiceNow workflows supporting reliable federal IT service operations.
Develop and test Flow Designer automations with documented fallback and rollback paths.
Troubleshoot workflow failures, integrations, permissions, and data quality issues.
NetImpact Strategies is a digital transformation consultancy that partners with federal agencies to deliver solutions in cloud, automation, cybersecurity, and data analytics. With a collaborative culture and recognition as a Top Workplace for several years, the company emphasizes innovation and employee well-being.
Drive root cause investigations for high-impact, high-visibility escalated issues.
Collaborate with cross-functional teams to achieve the best resolution for customers.
Develop and implement evidence-driven quality and process improvement initiatives across the organization.
We are the AI control tower for business reinvention, bringing together any AI, any data, and any workflow. We help 85% of the Fortune 500 work smarter and are building an AI-native culture where technology and talent are unstoppable together.
Lead cybersecurity and Trust integration programs for multiple acquisitions, ensuring alignment with established security policies.
Collaborate with Security, Privacy, Risk, Engineering, and Product to translate technical findings into actionable plans.
Track risks, vulnerabilities, and remediation activities while driving accountability and visible progress.
This role is with a partner company focused on cybersecurity and trust integration, particularly for mergers and acquisitions. It offers a dynamic, inclusive, and collaborative remote work environment with cross-functional teams across Security, Privacy, Risk, Engineering, and Product.
Provide technical support and assurance across Control Room Support, managing incidents, problems, and changes in an ITIL-aligned environment.
Support major incident response, root-cause analysis, and change review while maintaining clear documentation and knowledge.
Collaborate with stakeholders, share expertise, and drive improvements, automation, and service integrity.
NEC Software Solutions, part of NEC Corporation, develops software for emergency services, transport, and public services. With 3,000+ employees, it supports governments, hospitals, and police to improve public outcomes.
Drive incident follow-up and accountability for assigned clients, including escalations, SLA risks, and backlog reduction.
Facilitate Root Cause Analyses and support Major Incident Management to resolve systemic issues at their source.
Monitor client service health, prepare reports and dashboards, and lead Quarterly Business Reviews to improve service performance.
Atlas Technica handles IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.
Drive end-to-end audit cycles for SOC 2 Type II and ISO 27001/27701/42001, including evidence collection, control testing, auditor liaison, and remediation tracking.
Support FedRAMP program efforts, vendor risk assessments, and customer security assurance.
Automate compliance processes using Tines and operate continuous control monitoring.
Tines is the intelligent workflow company that powers important workflows by integrating with any API-enabled service for IT and security teams. The company values Simplicity, Speed, and Soundness, fostering a culture of curiosity, growth, and integrity.
Support project planning, tracking, and reporting for Federal Student Aid cybersecurity and IT initiatives.
Coordinate activities across cybersecurity, technical, and business teams to manage milestones, risks, and deliverables.
Develop status reports, dashboards, and metrics to support program decision-making.
SkyePoint Decisions is a leading cybersecurity architecture and engineering, critical infrastructure, and applications development IT service provider headquartered in Dulles, Virginia, serving federal government clients. The company is an established ISO-certified small business with a collaborative culture focused on excellence, flexibility, and employee empowerment.