Source Job

APAC

  • Drive root cause investigations for high-impact, high-visibility escalated issues.
  • Collaborate with cross-functional teams to achieve the best resolution for customers.
  • Develop and implement evidence-driven quality and process improvement initiatives across the organization.

JavaScript Python ServiceNow ITIL

20 jobs similar to Senior Staff Problem Manager

Jobs ranked by similarity.

US

  • Own the end-to-end development and maturity of the ServiceNow platform across the organization.
  • Design, develop, and deploy ServiceNow solutions including ITSM, HAM/SAM, ITOM, and integrations.
  • Partner with stakeholders to drive process efficiency, automation, and user adoption.

AEVEX supports the U.S. national security mission by providing full-spectrum aviation, remote sensing, and analysis solutions. The company has major offices in California, Florida, North Carolina, Ohio, and Virginia and offers a comprehensive benefits package.

APAC

  • Own end-to-end feature delivery: design, build, test, and ship ITSM + AI/ML solutions.
  • Support and troubleshoot customer issues; drive root-cause analysis and fixes.
  • Mentor junior developers and become the go-to person for ITSM + AI domain knowledge.

ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together, and is committed to putting AI to work for people.

Global

  • Own day-to-day platform operations: incidents, service requests, access and role administration, and configuration changes.
  • Take technical ownership of access control, integration operations, and CMDB data quality.
  • Act as technical authority for operational change and run platform lifecycle work like upgrades and patching.

Software Mind develops solutions that make an impact for companies around the globe, working with tech giants and unicorns on transformative projects. Its culture embraces openness, acts with respect, shows grit and guts, and combines employment with enjoyment.

Global

  • Handle daily incidents, service requests and user questions on the ServiceNow platform, working to agreed SLAs and priority rules.
  • Administer users, roles, groups and access rights, including ACL configuration and periodic access reviews.
  • Configure the platform in day-to-day operation: catalogue items, forms, notifications, assignment rules and scheduled jobs.

Software Mind develops solutions that make an impact for companies around the globe. They build cross-functional engineering teams and foster a culture of openness, respect, grit, and enjoyment.

APAC

  • Own the design and delivery of ServiceNow's ITSM and ITOM products in a live production environment, measuring performance and influencing product direction.
  • Act as the voice of the customer from inside, partnering with Product Management to evaluate new capabilities and document gaps.
  • Drive the solution from discovery through engineering delivery, and measure adoption to iterate on results.

ServiceNow provides an AI platform that automates workflows for businesses, serving 85% of the Fortune 500. It is a large company with a culture focused on AI innovation and empowering employees to focus on meaningful work.

$150,000–$170,000/yr
US

  • Design and optimize scalable ServiceNow solutions aligning with business needs.\n- Lead ServiceNow implementations, including technical planning and phased deployments.\n- Integrate ServiceNow with external systems, ensuring secure data flow.

LightFeather delivers innovative, mission-critical solutions to make a real difference. We are a purpose-driven team of experts working on diverse, meaningful projects.

Brazil

  • You will implement and evolve ServiceNow solutions, define development standards, and perform code reviews to ensure quality.
  • You will support architectural decisions, develop automations using Flow Designer, IntegrationHub, and App Engine, and maintain integrations with REST and SOAP APIs.
  • You will work with JavaScript, Business Rules, UI Actions, UI Builder, Platform Analytics, and participate in agile methodologies.

CI&T helps large enterprises transform AI potential into real business impact with AI deployment and tech-integrated solutions. With 30 years of experience and 8,000 employees across 25+ countries, they collaborate to build solutions with real impact, and AI is part of their daily work.

$76,000–$130,000/yr
US

  • Deliver the full implementation life cycle to support deployment of ServiceNow modules into complex client environments.
  • Work with Agile teams in a virtual environment, understanding customer needs and coordinating with stakeholders to implement requirements.
  • Provide technical expertise and implement configurations including business rules, workflows, reports, dashboards, and user portals.

LMI is a digital solutions provider accelerating government impact with innovation and speed, serving the defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company emphasizes agility and collaboration to help agencies outpace change.

$51,836–$58,660/yr
Europe

  • Design, develop, and support ServiceNow applications and workflows across ITSM, CSM, HRSD, and other capabilities.
  • Build integrations using REST, SOAP, and Integration Hub, and create automation with Flow Designer and scripting.
  • Translate business requirements into scalable solutions, perform code reviews, and mentor other developers.

Unit4 is an agile, fast-growing cloud company that redefines ERP for mid-market people-centric organizations. With over 40 years of heritage, it fosters a culture of trust and accountability, offering flexibility and growth opportunities.

Slovakia

  • Design, develop, and implement customized solutions within the ServiceNow platform focusing on ITSM, ServOps, and Asset Management.
  • Collaborate with stakeholders to translate requirements into scalable and maintainable solutions.
  • Ensure solutions adhere to high standards of security, data protection, and compliance.

We are a global medical products and technologies company focused on solutions for managing chronic conditions. With over 10,000 colleagues, we provide products and services in around 90 countries.

US

  • Design, develop, test, and deploy ServiceNow applications using configuration-first principles.
  • Configure workflows, UI, client scripts, business rules, catalogs, integrations, and orchestration.
  • Provide technical guidance, support code reviews, and document design decisions.

Norseman Services is a boutique ServiceNow consultancy serving federal, healthcare, and regulated-enterprise clients. The small, collaborative team is backed by Norseman Defense Technologies and focused on quality, trust, and delivery discipline.

Australia

  • Design and develop scalable, reliable, and maintainable software across the stack.
  • Partner with product managers to translate requirements into well-architected solutions and own features end-to-end.
  • Embed automated testing and quality practices across functional, integration, regression, and performance testing.

ServiceNow is an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture with a focus on innovation and meaningful work, built on the vision of freeing people from busywork.

$171,900–$300,800/yr
North America Unlimited PTO

  • Provide program management practices to drive rigorous project execution throughout the project lifecycle.
  • Manage cross-functional projects and senior-level executives to ensure exceptional customer experience.
  • Drive collaboration and efficient decision-making between internal and external stakeholders.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

UK Ireland

  • Ensure the ServiceNow platform is up to date by applying patches and performing version upgrades.
  • Automate application logic using workflow, scheduled script executions, and inbound and outbound email.
  • Design and maintain the Service Catalogue, including defining and configuring items, order guides, and workflows.

Version 1 is a technology and transformation solutions provider trusted by global brands, partnering with Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. The company has over 3,300 employees and €350/£300m revenue, and has been recognized as a Great Place to Work in Ireland and UK for over 10 years, with a strong values-driven culture.

US

  • Provide Tier 2/3 support for incidents and service requests through the Government-approved ITSM process.
  • Diagnose and resolve application, infrastructure, network, access, integration, configuration, and performance issues.
  • Maintain ServiceNow records, communicate status, and contribute to root-cause analysis and service improvement.

Ardent is a technology and mission services company supporting government clients. It has a mission-focused, inclusive culture and encourages veterans and people with disabilities to apply.

Global

  • Design, develop, and support HAM Pro and SAM Pro solutions for asset lifecycle and software governance.
  • Build Service Catalog items, Flow Designer automations, and REST API integrations with enterprise systems.
  • Troubleshoot platform issues, maintain CMDB data quality, and ensure ServiceNow best practices.

Miratech is a global IT services and consulting company supporting digital transformation for the world's largest enterprises. With nearly 1000 professionals across 5 continents, we maintain a values-driven culture of Relentless Performance and 99% project success.

$114,800–$150,000/yr
US 4w PTO

  • Own complex production support escalations and ticket triage, providing hands-on troubleshooting and resolution alongside reliability work.
  • Partner with Software Engineering to investigate complex production issues, identify root causes and reliability risks, and drive permanent solutions.
  • Build observability across products, services, and critical customer workflows using meaningful metrics, logs, traces, dashboards, and actionable alerts.

Bloomerang provides a powerful giving platform and support for nonprofits to raise more, recruit more, and retain more. The company fosters a mission-driven culture built on core values of Simplify, Care and Act, and is home to innovative and skilled individuals.

$140,000–$160,000/yr
US

  • Manage ServiceNow Platform Operations for a Federal Agency, ensuring delivery, staffing, and performance.
  • Coordinate multi-vendor dependencies, transition, and governance, while balancing urgent restoration and committed delivery.
  • Oversee service-performance governance, capacity planning, and evidence-based reporting using ServiceNow.

NetImpact Strategies is a digital transformation consultancy for the Federal Government, delivering solutions in strategic consulting, process automation, cloud, DevSecOps, data, and cyber security. The company has over a decade of experience and has been recognized as a Top Workplace by The Washington Post in multiple years.

US Unlimited PTO 10w maternity 10w paternity

  • Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
  • Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
  • Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.

They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.

$110,000–$130,000/yr
US

  • Lead client workshops to elicit, analyze, and document business requirements aligned with agency mission goals.
  • Translate high-level business needs into user stories, acceptance criteria, and functional specifications within Agile frameworks.
  • Conduct gap analysis to identify differences between current legacy processes and ServiceNow OOTB functionality.

LightFeather delivers innovative, mission-critical solutions for federal agencies. They are a purpose-driven team that values diversity and inclusion.