Provide Tier 3 technical support for ACWS users, resolving complex application, system, and integration issues.
Serve as a technical escalation point for Tier 2, coordinating with developers and technical teams to maintain system availability.
Develop knowledge articles, troubleshoot performance problems, and support root cause analysis for continual improvement.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving federal agencies in defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company emphasizes agility, collaboration, and delivering impactful results.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Provide hands-on technical leadership for ServiceNow platform design, configuration, and governance.
Improve and support IT service management workflows and operational processes.
Oversee integrations, reporting, development standards, and technical debt reduction.
Flexential is a technology company that provides data center and infrastructure services, including cloud, managed services, and colocation. The company values diversity and inclusion, and offers a collaborative culture with a focus on employee well-being.
Collaborate with engineering and architecture teams to align technical requirements and support solution design and integration.
Ensure delivered capabilities meet performance, reliability, and security expectations.
Monitor technical dependencies, identify risks, and help drive resolution of technical issues impacting delivery.
Makpar is a comprehensive professional and technical solutions provider for the Federal government, specializing in cloud engineering, data management, cybersecurity, and emerging technologies. The company has a connected and engaged workforce dedicated to delivering mission success for government clients.
Act as escalation point for complex technical issues, performing root-cause troubleshooting and systems administration.
Mentor Tier 1 staff, standardize diagnostic processes, and build knowledge base articles.
Administer identity and access systems, manage endpoints, and support IT projects.
OneImaging is a healthcare technology company that provides a concierge approach to radiology services, reducing imaging costs by 60-80% through a network of over 5,000 vetted providers across 48 states. The company has approximately 300 employees and a culture focused on improving patient access and affordability.
Deliver white glove IT support by promptly responding to Service Requests and Incidents across multiple channels with a target of 80% first-contact closure rate.
Troubleshoot and resolve issues related to computer hardware, operating systems, and company-approved applications.
Implement software and hardware updates and assist in developing Support Center documentation using Confluence and ServiceNow.
Veolia is the top-ranked environmental company in the US, offering water, waste, and energy management services. It has more than 10,000 employees across North America.
Support the implementation and operationalization of the ServiceNow platform for a mission-critical Department of Veterans Affairs program.
Perform platform administration, governance, security controls, and integration management across development, test, staging, and production environments.
Collaborate with cross-functional teams to ensure platform reliability, compliance with federal cybersecurity standards, and continuous improvement.
LTS is a technology services company supporting high-visibility federal missions in IT and healthcare. The company values innovation, growth, collaboration, and quality, and offers a career path that rewards ambition and performance.
Triage and resolve customer tickets while managing the service queue.
Partner with internal teams to address complex issues and support deployments.
Identify recurring issues and document processes to improve support.
SOVRA is a leading public procurement platform trusted by over 7,000 government agencies and 1 million suppliers across North America. The company values efficiency, compliance, and transparency, and fosters an inclusive, equitable workplace.
Participate in process improvement initiatives and maintain knowledge of ITIL best practices.
Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Provide Tier I support and document issues into a ticket management system.
Analyze symptoms, determine urgency, and resolve or dispatch incidents to appropriate support groups.
Manage escalations and seek process improvements to enhance service delivery.
Long View is one of North America's most dynamic IT providers, fostering a culture of collaboration, innovation, and inclusion. With 90% of team members rating it a good or great place to work, the company values integrity, competence, value, and fun.
Create and maintain complex, scalable data models in Snowflake using dbt.
Expose datasets effectively in BI tooling to enable robust self-service analytics.
Mentor junior analytics engineers, fostering knowledge-sharing and professional growth.
Paddle provides digital product companies with a payment infrastructure as a Merchant of Record, eliminating payment fragmentation. They are backed by investors including KKR and FTV Capital, serving over 6,000 software sellers in 245 territories with a transparent, collaborative, and respectful culture.
Provide Level 2 technical support across assigned clients within the CMMC Service Delivery pod, resolving issues across Microsoft 365, Google Workspace, endpoints, identity, and security platforms.
Troubleshoot and resolve technical issues while maintaining clear ticket documentation and adhering to established escalation and change management procedures.
Deliver technical support in accordance with CMMC, NIST SP 800-171, and other security requirements, handling Controlled Unclassified Information (CUI) with care.
SugarShot is a managed services provider (MSP) and part of Treeline, a technology services organization spanning managed IT, cybersecurity, compliance, and advisory services. They are building a dedicated Technical Services pod to support clients with CMMC and other regulated technology requirements.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Leads incident management activities for FSA IAM systems to ensure quick detection, response, and resolution of incidents.
Coordinates with internal teams and external partners and provides clear communication during incidents.
Performs real-time technical analysis, reviews logs, and escalates issues to vendors as needed.
PingWind is a Service-Disabled Veteran-Owned Small Business delivering services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. They have offices in Northern Virginia and Huntsville, AL and offer a range of benefits.