Manage and resolve complex technical issues escalated from Tier 1.
Take ownership of complex or long-running customer cases through to resolution.
Work closely with internal teams to investigate and resolve difficult technical issues.

What We're Looking For:

4+ years of call centre technical support experience.
Advanced experience in technical support, service desk, desktop support or IT support.
Strong troubleshooting skills across hardware, software, networks, operating systems and business applications.

Why You'll Succeed in This Role:

You love troubleshooting and taking ownership of difficult problems.
You work independently while supporting and developing those around you.
This is an ideal opportunity for an experienced technical support professional looking to take on greater responsibility.