Similar Jobs
See allIT Support Specialist
Trinity
India
Windows OS
Active Directory
PowerShell
Customer Support Representative – Tier 2
Unknown
Global
Technical Support
Troubleshooting
Windows
Senior Systems Engineer
RFA
India
PowerShell
VMware
Azure
Senior Windows Server Administrator (Google Cloud)
Tieto Tech Consulting
Windows Server
Google Cloud Platform
Active Directory
Lead Site Reliability Engineer - Active Directory
Coupa
US
Active Directory
PowerShell
Python
About the Role:
- Serve as a subject matter expert for high-complexity identity and directory integration escalations.
- Learn to support broader platform capabilities including RADIUS, SSO, and AI features.
What You’ll Be Doing:
- Manage enterprise customer relationships and provide high-level technical guidance to senior leaders.
- Reproduce issues in-house and collaborate with product teams on customer education.
- Develop internal knowledge base articles and optimize diagnostic workflows.
We're looking for:
- 7+ years in technical, customer-facing SaaS environment with escalation handling experience.
- Deep proficiency in Windows platform, Active Directory, and advanced diagnostic tools.
- Strong soft skills and mentorship ability to document complex workflows.
JumpCloud
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in over 15 countries, fostering a culture of human connection and innovation.