IT Support Specialist

Responsibilities:

• Provide Tier I, II, and III troubleshooting for laptops, peripherals, and software including Windows OS and iOS devices.
• Administer Office 365 (Exchange, SharePoint, Teams) and manage endpoint security, inventory, and Azure/Intune configurations.
• Support Active Directory, Group Policy, and PowerShell scripting for day-to-day operations and user administration.

Requirements:

• Bachelor's degree in computer science (preferred) and 7-10 years of hands-on helpdesk/desktop support experience.
• Expert troubleshooting skills for desktops, laptops, and peripherals, with advanced remote support capabilities.
• Strong communication skills and ability to manage multiple priorities and collaborate with stakeholders.

Preferred Technical Skills:

• Proficiency with Windows 11, macOS, and Microsoft 365 administration, along with ITSM/ITIL practices (ServiceNow).
• Experience with endpoint security, antivirus, device management, and networking fundamentals.
• Familiarity with remote support tools such as BeyondTrust (Bomgar) and ability to act as technical SME.

About Trinity:

• Trinity powers life sciences commercialization through human and AI fusion, blending therapeutic expertise with technology.
• With 1,300 professionals across 14 offices on five continents, Trinity has set industry standards for over 30 years.
• The company partners with leading pharma, biotech, and medtech firms to deliver confident product launches and patient impact.