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Responsibilities:
- Resolve the hard tickets others can't, covering hardware, software, and network issues across Windows and Mac.
- Own the end-user device lifecycle from deployment to maintenance, pushing toward zero-touch provisioning.
- Investigate root cause, document solutions, and build reusable knowledge to prevent repeat issues.
Qualifications:
- 7–10 years of help desk or end-user support experience with a Bachelor's in Computer Science or related field.
- Deep expertise in Windows 11, macOS, Microsoft 365, and ITSM tools like ManageEngine ServiceDesk Plus.
- Experience with automation, scripting, and leveraging AI tools to reduce toil and improve resolution speed.
Work Environment:
- Fully remote role with follow-the-sun support for international offices and US-based teams.
- Weekly after-hours on-call rotation and stable work history expected.
- Commitment to an inclusive culture and accessible recruitment process.
ComPsych
ComPsych is the world's largest provider of mental health services and GuidanceResources for life, serving over 163 million individuals across 200 countries. With 40% of the Fortune 500 as clients, they focus on behavioral health, absence, and wellness programs to drive organizational excellence.