The IT Support Technician provides the first point of contact between internal staff and the Corporate IT department.
This role delivers comprehensive remote support across EMEA and other global locations.

What you will do:

Understand specific challenges and desired outcomes of end-users through communication and software/hardware assessment.
Lead technical analysis on assigned tickets, communicating updates and solutions.
Perform Onboarding & Offboarding processes, including new hire account creation and hardware provisioning.

What we are looking for:

Minimum 3-5 years of IT Service Desk experience providing remote end-user support across multiple locations.
Strong analytical, critical thinking, and problem-solving skills.
Strong experience supporting enterprise technologies including Windows, Mac OS, Active Directory, VPN, and Microsoft 365.

Benefits:

Flexible vacation and Kinaxis Days (company-wide days off)
Flexible work options and physical/mental well-being programs
Mentorship programs, training, and career development

Kinaxis

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2000 employees worldwide and multiple global offices, we are serious about culture, technology, customers, and not taking ourselves too seriously.

Apply for This Position