Act as a senior technical point of contact for executive and VIP customers, driving clear communication during complex escalations.
Provide deep technical troubleshooting for Windows and Active Directory integration challenges using evidence-based methods like log analysis.
Collaborate with internal teams and mentor peers while managing high-priority support tickets and on-call rotations.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in over 15 countries, fostering a culture of human connection and innovation.
Respond to customer enquiries through phone, email, web requests, and support channels.
Investigate technical issues, identify solutions, and guide customers through corrective actions.
Accurately record customer interactions, issues, and resolutions within CRM and support systems.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, the company fosters a culture of curiosity, courage, and commitment.
Provide high-quality technical support to customers across multiple channels, troubleshooting issues and investigating software behavior.
Learn and apply comprehensive product knowledge across Granicus solutions, and assist in case escalations and mentoring peers.
Participate in 24/7/365 on-call support rotations and collaborate with cross-functional teams to improve product efficiency.
Granicus builds and implements technology that transforms the Govtech industry by bringing governments and constituents together. They have served over 5,500 government agencies and 300 million citizen subscribers, and have been recognized as a top company to work for with a remote-first, inclusive culture.
Act as escalation point for complex technical issues, performing root-cause troubleshooting and systems administration.
Mentor Tier 1 staff, standardize diagnostic processes, and build knowledge base articles.
Administer identity and access systems, manage endpoints, and support IT projects.
OneImaging is a healthcare technology company that provides a concierge approach to radiology services, reducing imaging costs by 60-80% through a network of over 5,000 vetted providers across 48 states. The company has approximately 300 employees and a culture focused on improving patient access and affordability.
Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
Act as a technical expert and initial escalation point for our SDK and Cloud products.
Work directly with developers to provide guidance and resolve complex issues.
Ditto is a peer-to-peer sync engine that enables developers to build real-time applications that stay connected without internet. With over $145 million in funding and a globally distributed team, we are a fast-growing startup committed to diversity and inclusion.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Become an expert in the product and proactively manage support tickets.
Understand, reproduce, and diagnose customer problems with root cause analysis.
Communicate clearly with customers and collaborate across teams to resolve issues.
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.
Act as the highest escalation point for complex technical issues from T1 and T2 support.
Investigate, reproduce, and debug customer-reported bugs and data inconsistencies across multiple platforms.
Work directly with Engineering to resolve issues and maintain internal knowledge bases.
Rewind provides data backup and protection for cloud-based apps like Jira, GitHub, and Shopify. The company is backed by major investors, recognized as one of Canada's fastest-growing tech firms, and fosters a team-first, performance-driven culture.
Provide second line consultation to independently debug complex security and network problems.
Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues.
Document incident resolutions and develop training programs for advanced troubleshooting and case management.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that secures users, devices, and applications from cyberattacks and data loss. They foster a culture of impact, innovation, and collaboration, with a focus on customer obsession and high-quality execution.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Provide technical support to customers through email, chat, and other support channels
Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
Guide customers through product configuration and troubleshooting in a clear, practical way
CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.
Own escalated Tier 2 technical cases across networking, firewall configuration, and hardware troubleshooting.
Partner on the rollout and optimization of Zendesk AI Co-Pilot and support automation tooling.
Build and maintain internal troubleshooting guides, Help Center content, and coach Tier 1 team members.
Rockbot is an omnichannel media platform that provides integrated solutions for music, TV, digital signage, and advertising. Backed by investors including Google and Universal Music Group, the company serves businesses from local shops to national brands.
Assist customers with procedural or operating difficulties using KPA software applications.
Troubleshoot and resolve issues, escalating complex problems to tier 2 support when needed.
Prioritize and handle incoming support issues, documenting all communication in a centralized ticketing system.
KPA helps automotive businesses with compliance, safety, and regulatory change through software, consulting, and training. Named a Best Place to Work for seven years, KPA is a team of dedicated professionals focused on client success.
Serve as the primary technical advisor for a portfolio of strategic customers.
Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
Investigate complex technical issues, perform root cause analysis, and drive resolution.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide and a best-in-class HQ in Ottawa, Canada, the company fosters a culture of innovation and has won multiple Top Employer awards.
Resolve customer technical issues effectively through multiple support channels while maintaining professional communication.
Document interactions using a support ticketing system, capturing issue type, status, and resolution.
Meet or exceed performance metrics around productivity, quality, and overall customer experience.
Higher Logic is a leading provider of community and engagement solutions for customer and member-centric organizations since 2007. The company has experienced over 250% growth in 2020 and the Australia-based team has grown significantly since 2018, fostering a demographically and culturally diverse group of dedicated professionals.
Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
Install, configure, and maintain IT systems, including hardware, software, and network equipment.
Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.
The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.